Logistics Operator (OB Returns)

Duties and Responsibilities

• Download and analyze daily data from the Transportation Management System (TMS)
• Track and trace shipments in transit using carrier web trackers and email communications
• Manually upload Proof of Delivery (POD) documents to the TMS to support carriers as needed
• Validate PODs to ensure they are signed by receivers, correspond to the correct shipments, and are properly transferred from TMS to SAP
• Identify and report deliveries with Over, Short, or Damaged (OSD) notations on PODs to the CSR team
• Summarize and document issues or exceptions within the TMS
• Generate ad-hoc reports and support the monitoring of Customer Service Representative (CSR) Group Key Performance Indicators (KPIs)
• Accurately perform data entry tasks and maintain organized records
• Develop a thorough understanding of internal logistics processes to support carrier education
• Stay current with logistics industry standards and best practices
• Communicate all ongoing issues, exceptions, and concerns to the Team Leader in a timely manner

Skills and Specifications

• Prior experience as a Supply Chain Planner, Specialist, or in the logistics industry is highly preferred
• Proficient in Microsoft Office Suite, especially Excel (including VLOOKUPs and pivot tables) and Outlook
• Strong, clear, and concise communication skills
• Positive attitude with the ability to manage assignments independently
• Ability to thrive in a high-volume environment while maintaining accuracy
• Excellent prioritization skills, able to shift focus to urgent issues without neglecting routine duties
• Quick learner, adaptable to new systems and sudden changes
• Highly organized with strong follow-up abilities
• Detail-oriented with a keen sense of urgency and the ability to escalate issues appropriately
• Capable of building and maintaining professional relationships with customers and carriers

Education and Qualifications

• Bachelor’s Degree + 1-2 years of related experience
• Associate’s Degree + 3-4 years of related experience
• High school Diploma or No degree + 4-5 years of related experience