Logistics Specialist

Job Opening: Specialist, Scheduling and Cell Logistics

Location: Giralda Farms, Madison, NJ (On-site Tue–Thu)

Pay Rate: $33.96/hr

Schedule: Full-time, 40 hours/week (8 AM–5 PM)

Key Responsibilities

• Serve as the main scheduling contact for assigned treatment sites.
• Create, manage, and monitor patient treatment schedules in coordination with treatment and manufacturing centers.
• Troubleshoot issues throughout the patient journey and implement corrective actions.
• Provide support via phone and email to internal and external stakeholders.
• Ensure an excellent end-to-end customer experience.
• Handle exception processes such as product returns, replacements, or out-of-spec products.
• Maintain accurate transactional data within BMS scheduling systems.
• Train treatment sites on patient scheduling tools and workflows.
• Capture feedback from customers and partners.
• Maintain master data in account management systems.
• Participate in daily operations meetings, shift turnovers, and cross-functional meetings.
• Provide real-time portal support to external users.
• Lead meetings with commercial matrix teams as needed.
• Track account health and provide insights into trends.
• Raise and manage escalations as necessary.
• Support project tasks and working group initiatives as assigned.
• Ensure compliance with SOPs and organizational standards.
• Build and maintain strong relationships with commercial teams and treatment centers.

Required Qualifications

• Bachelor’s degree OR minimum 3 years of relevant work experience.
• Prior experience in customer service, call center operations, patient services/navigator, logistics, account management, or supply chain preferred.

Skills & Abilities

• Highly motivated, professional, and self-aware.
• Strong customer service orientation.
• Ability to manage stressful or escalated situations with composure.
• Works well independently and within teams.
• Flexible and adaptable to changing business needs.
• Strong ownership, accountability, and communication skills.
• Ability to collaborate across regions and cultures.
• Strong organizational and time-management skills.