Logistics Support Specialist

Logistics Order Support Specialist

Location: Lahore, Pakistan

Employment Type: Full-time

Working Hours: 9 AM - 5 PM EST ,

Salary: 550 - 600 USD monthly (7200 USD annual)

About Chai Vision

Chai Vision is a rapidly growing, multi-brand eCommerce company dedicated to delivering exceptional customer experiences and operational excellence. We thrive in a fast-paced environment where continuous improvement and cutting-edge logistics solutions are at the core of our brand strategy. Join us in protecting our assets and ensuring a seamless, secure fulfilment journey for every customer.

1. Role Purpose

The Logistics Order Support Specialist ensures the smooth, accurate, and secure flow of dropship and retail orders through Chai Vision’s fulfilment pipeline. This role exists to protect company assets by preventing fraud, resolving order issues promptly, and supporting logistics and customer service teams. By maintaining data integrity, ensuring timely order fulfilment, and driving process automation, the role directly contributes to Chai Vision’s growth, values and brand strategy.

2. Who You Are

The ideal candidate is :-

• Highly detail-oriented, proactive, and organized.
• Skilled at identifying risks and solving problems with speed and accuracy.
• Comfortable working in a fast-paced, multi-brand eCommerce environment.
• Collaborative with cross-functional teams (logistics, customer service, procurement, inventory).
• Passionate about process improvement, automation, and operational excellence.
• Tech-savvy with strong understanding of eCommerce order flows and system integrations.

3. What You’ll Do

• Monitor and flag potentially fraudulent orders using tools and protocols.
• Maintain a fraud cancellation target of 99.9% before warehouse dispatch.
• Implement and refine checks to eliminate duplicate or invalid orders.

• Manually create/process orders for samples, special requests, and retailer/vendor partners not connected via EDI.
• Maintain real-time backorder records and collaborate with procurement/inventory teams to resolve them.
• Serve as an escalation point for complex order issues from Customer Service and Logistics teams.

• Monitor order integration feeds from all sales channels (Shopify, Amazon, eBay, etc.).
• Troubleshoot and resolve integration failures or discrepancies quickly.
• Support automation and process improvement initiatives to reduce manual work and errors.

4. Success Metrics

• 99.9%+ fraudulent orders cancelled before shipping.
• 100% accuracy in manual order creation and backorder records.
• Backorder clearance rate improved by 10% within target timelines.
• Zero major order integration failures left unresolved within SLA (e.g., 24 hours).
• Positive feedback from Customer Service & Logistics teams (measured quarterly).

10. Cross-Functional Relationships

• Internal: Logistics, Warehouse, Customer Service, Integration, Automation, Procurement, Inventory.
• External: Vendors, Retailers, Shipping carriers, Third-party fulfilment partners.

11. Tools & Systems

Google Suite, Microsoft 365, Notion, Amazon, Shopify, Tiktok, ERP Systems, Logistics WMS, Logistics OMS, Logistics TMS

12. Accountability & Rhythm

• Daily:
  • Order monitoring
  • fraud checks
  • feed troubleshooting
  • Microsoft Teams updates
• Weekly:
  • Logistics/CS sync
  • performance check-ins
  • backlog review
• Monthly:
  • Reporting on fraud prevention
  • order accuracy
  • and integration health
• Quarterly:
  • Process improvement/automation projects