Logistics Team Lead- 2nd Shift

Logistics Team Lead, 2nd Shift (internal: Squad Leader) – Columbus, OH (On-Site)

Build the future of healthcare logistics with Mercury.

At Mercury, we move time-critical, life-changing shipments for the healthcare and life sciences industries. From diagnostic specimens to medical devices and cell & gene therapy materials, our clients trust us to deliver with precision, care, and speed.

We’re growing fast — and we’re looking for a Squad Leader who’s ready to lead from the front. This role blends people leadership, client partnership, and operational excellence in a fast-moving, high-growth startup environment.

What You’ll Do

As a Squad Leader, you’ll own a region — managing both a team of Logistics Coordinators and a portfolio of key healthcare and life science clients. You'll run our night shift like your own business: delivering service excellence, driving growth, and shaping the future of healthcare logistics.

• Lead & Develop a High-Performing Team:
  Hire, coach, and inspire a group of logistics professionals who live Mercury’s values — Client Obsession, Relentless Improvement, and World-Class Teamwork.
  Build a culture of accountability, ownership, and continuous learning.
• Own Your team:
  o manage, grow, and retain clients. Understand their supply chains, uncover opportunities, and deliver customized logistics solutions that make their operations stronger.
• Elevate the Customer Experience:
  Ensure every client interaction reflects Mercury’s obsession with service.
  Anticipate needs, respond to escalations quickly, and design processes that prevent issues before they happen.
• Drive Process & Performance Improvements:
  Identify inefficiencies, analyze trends, and implement better ways of working.
  Collaborate with internal stakeholders to streamline workflows and elevate service quality across squads.
• Shape the Tools of the Future:
  Work cross-functionally with our technology team to define requirements for internal tools and systems — helping Mercury scale smarter and faster.

Who You Are

You’re a builder — of people, processes, and client trust. You thrive in a dynamic, high-accountability environment where priorities shift fast, and results matter. You’re energized by leading teams, solving problems, and making an impact every single day.

• 5+ years of experience in logistics or operations, ideally in healthcare, biotech, or life sciences
• 3+ years of people management experience, with a record of developing high performers
• Deep understanding of logistics services and client expectations — from courier and parcel to Next Flight Out and cold-chain
• Natural communicator who brings clarity, confidence, and empathy to every interaction
• Comfortable with ambiguity and able to create structure where none exists
• Obsessed with improving systems, processes, and client experience
• Tech-savvy and eager to collaborate on digital tools that simplify work

Why Mercury

Mercury is redefining what it means to ship in healthcare and life sciences. Our clients rely on us to deliver the shipments that matter most — and our team delivers, every time.

We offer:

• Fast-growth environment with clear opportunities for career advancement
• Collaborative culture built on ownership, transparency, and continuous improvement
• Direct impact — your ideas, leadership, and results will shape how Mercury grows

If you’re ready to lead a team that delivers innovation and impact daily — join us.

Apply now and help us build the most trusted logistics partner in healthcare and life sciences.