Logistics Track & Trace Customer Service Representative

We are seeking a detail-oriented and dependable Logistics Track & Trace Customer Service Representative to join our team. This role is responsible for monitoring shipments, communicating updates, and ensuring a smooth delivery process for customers and carriers.

Key Responsibilities:

• Track and trace shipments to ensure on-time delivery
• Communicate with carriers, drivers, and customers regarding shipment status
• Proactively identify and resolve delays or transit issues
• Accurately update internal systems with shipment data
• Deliver high-quality customer service via phone, email, and messaging platforms

Qualifications:

• Minimum typing speed of 40+ words per minute (required)
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Basic computer proficiency (Microsoft Office, email, data entry systems)
• Logistics, transportation, or supply chain experience is a strong plus
• Previous customer service experience preferred

Schedule:

• Full-time (hours may vary based on operational needs)

Benefits:

• Competitive hourly pay starting at $20/hour
• Opportunities for advancement
• Team-oriented work environment

Pay: $25.00 - $29.81 per hour

Work Location: In person