Loss & Prevention Manager

Key Responsibilities

• Loss Prevention Core Functions:
• Minimize and mitigate financial losses related to theft, accidents, occupational hazards, shoplifting, vandalism, fraud, food safety issues, and other risks.
• Develop programs to detect safety issues and security violations, implementing preventive measures to avoid recurrence.
• Communicate and collaborate effectively with internal departments, law enforcement, and external agencies on business and legal matters.
• Lead investigations into theft, fraud, inventory discrepancies, and other security concerns.
• Manage the installation and monitoring of CCTV systems and ensure proper documentation of all loss prevention activities.
• Oversee cash handling, inventory control, and facilities/equipment security audits.
• Establish and maintain loss prevention policies and procedures, advising senior management and department heads on loss prevention strategies and incident protocols.
• Compliance and SOP Oversight:
• Oversee the creation, implementation, and maintenance of Standard Operating Procedures (SOPs) across all departments, ensuring they align with company policies and legal requirements.
• Conduct regular reviews and updates of SOPs to ensure they remain current and reflective of industry best practices.
• Ensure that all departments comply with SOPs and operational standards, identifying areas for improvement and driving consistency across locations.
• Coordinate with department heads to ensure proper training on SOPs, compliance procedures, and safety protocols.
• Compliance and Risk Management:
• Ensure compliance with legal and regulatory requirements concerning safety, security, loss prevention, and departmental operations.
• Conduct regular audits and reviews to monitor adherence to company policies, health, safety, and security standards.
• Participate in risk assessments and create strategies to minimize risks within the operational environment.
• Liaise with external regulatory bodies during audits, inspections, and investigations to ensure the company maintains compliance.
• Safety and Security Initiatives:
• Design and implement training programs on safety, security, loss prevention, and compliance for employees.
• Monitor workplace conditions and implement procedures for emergency preparedness and response.
• Develop procedures for reporting and addressing workplace hazards, ensuring continuous improvements in safety.
• Leadership & Cross-functional Collaboration:
• Lead a team of security, compliance, and loss prevention staff, ensuring their development, accountability, and alignment with company objectives.
• Work closely with department managers and HR to ensure employee awareness and adherence to safety, SOPs, and loss prevention protocols.
• Coordinate with IT and facilities for technology upgrades, including security systems and related infrastructure.

Required skills and qualifications

Core Skills:

• Strong loss prevention expertise with the ability to implement effective security and safety measures.
• In-depth knowledge of legal procedures and compliance standards related to theft, fraud, occupational safety, and operational compliance.
• Proficient in auditing, reporting, and analysing data to make informed decisions.
• Excellent communication skills with the ability to simplify directives and convey clear expectations.
• High attention to detail and strong organizational skills to oversee multiple projects and follow through effectively.
• Advanced computer skills with proficiency in loss prevention software and CCTV monitoring systems.

Qualifications:

Education & Experience:

• Bachelor’s Degree in Business Administration, Loss Prevention, Criminal Justice, Compliance or related field is strongly desired.
• Minimum of 8 years of experience in loss prevention, preferably within the food and beverage or retail industries, with 5 years in a managerial role.
• Hands-on experience managing loss prevention in multi-site environments, particularly within the GCC (Kuwait, Qatar, Bahrain, and KSA).
• Attending theft and fraud seminars or certifications in Loss Prevention (e.g., LPC, LPQ, CFI) is an advantage.
• Experience with compliance audits, investigations, SOP management, and managing regulatory requirements.

Other Requirements:

• Ability to travel frequently across Kuwait, Qatar, Bahrain, and KSA.
• Fluency in English is required; proficiency in Arabic is an advantage.

Job Type: Full-time

Pay: From KD600.000 per month