loyalty Commercial Director

We are looking for a dynamic and strategic Loyalty Commercial Director to lead the development, growth, and commercial success of our loyalty programs.

Key Responsibilities:

• Develop and execute the commercial strategy for loyalty and rewards programs
• Drive customer retention, engagement, and revenue growth through innovative loyalty initiatives
• Build strategic partnerships and commercial agreements with external partners and vendors
• Analyze customer behavior, market trends, and program performance to optimize ROI
• Collaborate cross-functionally with Marketing, Sales, Digital, Product, and Operations teams
• Lead budgeting, forecasting, and financial performance of loyalty programs
• Ensure continuous enhancement of customer experience and value proposition

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or related field (MBA is a plus)
• 10+ years of experience in commercial, loyalty, CRM, or customer engagement roles
• Proven experience in building and managing successful loyalty programs
• Strong commercial acumen and strategic thinking skills
• Excellent leadership, negotiation, and stakeholder management abilities
• Experience in technology, telecom, retail, fintech, or customer-centric industries is preferred

What We Offer:

• Competitive package and benefits
• Dynamic and innovative work environment
• Career growth and leadership opportunities
• Opportunity to shape and lead impactful customer loyalty strategies

Pay: E£90,000.00 - E£120,000.00 per month

Work Location: In person