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Medcloud

Technical Support Engineer &ndash; MechatronicsLocation: 6th of October City, EgyptWe are looking for a skilled Technical Support Engineer (Mechatronics) to provide expert technical assistance, maintenance support, and troubleshooting for our automated systems and equipment.About the RoleAs a Technical Support Engineer, you will be the go-to person for diagnosing and resolving technical issues across mechanical, electrical, and control systems, ensuring minimal downtime and reliable operation of equipment.Key Responsibilities<ul><li>Provide technical support and troubleshooting for mechatronic systems, including mechanical, electrical, and control components</li><li>Diagnose faults in PLCs, sensors, motors, actuators, and automation equipment</li><li>Respond to technical issues raised by clients or internal teams, both remotely and on-site</li><li>Perform preventive and corrective maintenance on machines and systems</li><li>Assist in the installation, calibration, and testing of new equipment</li><li>Prepare technical reports, maintenance logs, and troubleshooting documentation</li><li>Collaborate with engineering and production teams to improve system performance and reliability</li><li>Train operators and maintenance staff on proper equipment use and basic troubleshooting</li></ul>Requirements<ul><li>Bachelor's degree in Mechatronics, Electrical, Mechanical, or related Engineering field</li><li>3&ndash;4 years of experience in technical support, maintenance, or field service roles</li><li>Good knowledge of PLC systems, electrical circuits, and mechanical assemblies</li><li>Ability to read technical drawings, wiring diagrams, and schematics</li><li>Strong analytical and troubleshooting skills</li><li>Good communication skills and a customer-focused mindset</li><li>Willingness to travel for on-site support when needed</li></ul>Preferred Qualifications<ul><li>Experience with SCADA/HMI systems and industrial networks</li><li>Familiarity with hydraulic and pneumatic systems</li><li>Prior experience in manufacturing or industrial automation environments</li></ul>What We Offer<ul><li>Competitive salary and benefits package</li><li>Ongoing technical training and career development opportunities</li><li>Supportive and collaborative team environment</li><li>Hands-on experience with a variety of advanced systems and technologies</li></ul>Pay: E&pound;10,000.00 - E&pound;20,000.00 per monthWork Location: In person

Technical Support Engineer- Mechatronics

Job PurposeThe Loyalty Programs Commercial Manager is responsible for developing, commercializing, and managing customer loyalty solutions and partnerships that drive revenue growth, customer retention, engagement, and business expansion.Key Responsibilities Commercial Strategy<ul><li>Develop loyalty program commercial strategies.</li><li>Identify growth opportunities and new revenue streams.</li><li>Build annual business plans and commercial forecasts.</li></ul>Partnership Management<ul><li>Develop strategic partnerships with banks, telecom operators, airlines, retailers, and corporate clients.</li><li>Negotiate commercial agreements.</li><li>Manage partner performance and profitability.</li></ul>Product Development<ul><li>Design loyalty and rewards programs.</li><li>Develop customer engagement initiatives.</li><li>Launch new loyalty products and services.</li></ul>Sales &amp; Business Development<ul><li>Identify new clients and business opportunities.</li><li>Prepare commercial proposals and presentations.</li><li>Lead negotiations and contract discussions.</li></ul>Revenue Management<ul><li>Achieve revenue and profitability targets.</li><li>Monitor commercial KPIs.</li><li>Analyze program financial performance.</li></ul>Market Analysis<ul><li>Monitor market trends and competitor activities.</li><li>Conduct customer behavior analysis.</li><li>Recommend program enhancements.</li></ul>Qualifications<ul><li>Bachelor's Degree in Marketing, Business Administration, Economics, or related field.</li><li>MBA preferred.</li></ul>Experience<ul><li>6&ndash;10 years of commercial, loyalty, CRM, or business development experience.</li><li>Experience managing loyalty programs.</li><li>Experience in fintech, telecom, retail, airline, banking, or technology sectors preferred.</li></ul>Key Competencies<ul><li>Commercial Negotiation</li><li>Business Development</li><li>Loyalty Program Design</li><li>Strategic Partnerships</li><li>Financial Analysis</li><li>CRM &amp; Customer Retention</li><li>Contract Management</li><li>Revenue Growth</li></ul>KPIs<ul><li>Revenue Achievement</li><li>Customer Retention Rate</li><li>Partner Acquisition</li><li>Program Profitability</li><li>Customer Engagement Rate</li><li>Loyalty Program Growth</li></ul>Pay: E&pound;50.00 - E&pound;70,000.00 per monthWork Location: In person

Loyalty Programs Commercial Manager

Join Medcloud and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Medcloud

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Technical Support Engineer- Mechatronics

Loyalty Programs Commercial Manager