Loyalty Program Manager

Turn Style into Loyalty. And Shoppers into Lifelong Fans.

At Boutiqaat we're more than a fashion brand we’re a lifestyle, a mindset, and a movement. Our customers don’t just wear us, they like us. And now, we’re ready to reward that love with something truly unforgettable.

We’re looking for a Loyalty Program Manager to build and lead a next-generation customer loyalty experience. You’ll architect the strategy, shape the program, forge impactful partnerships, and deliver the kind of value that keeps our customers coming back again and again.

If you’re a data-savvy strategist who dreams of customer journeys and thrives on engagement, let’s talk.

What You’ll Be Doing:

• Building the blueprint: Tiers, rewards, perks, and beyond all tailored to our unique customer base.
• Leading the launch and evolution of our loyalty platform across all key touchpoints: website, mobile, app, and in-store.
• Continuously optimizing the program using insights, feedback, and industry trends.
• Sourcing, securing, and scaling partnerships across the Middle East and beyond to bring exclusive rewards to our members.
• Building a diverse network of brand collaborators that elevate our customer experience.
• Designing campaigns that spark emotion and action, from surprise-and-delight offers to curated rewards for our VIPs.
• Segmenting and personalizing every touchpoint to drive deeper engagement and lifetime value.
• Monitoring key loyalty metrics and transform them into insights that drive growth.
• Collaborating with senior leadership to shape program direction based on hard numbers and smart instincts.

What You Bring to the Table:

• Bachelor’s degree in marketing, Business Administration, or a related field.
• 9–12 years of experience leading loyalty or retention programs, ideally in fashion, lifestyle, or beauty. RETAIL
• Expertise in customer segmentation, campaign execution, CRM tools, and loyalty platforms.
• Strong analytical mind with a creative heart you can build a dashboard and pitch a vision in the same meeting.
• Proven success in managing partnerships and enhancing loyalty offerings in the Middle East or global markets.
• Tools of the trade: Magento, Insider, Clever Tap, analytics dashboards, and marketing automation systems.
• English fluency required (Arabic is a bonus!).

Why Boutiqaat?

At Boutiqaat, you won’t just join a company you’ll join a movement redefining e-commerce beauty and lifestyle retail. Here, every day offers new challenges, learning opportunities, and a chance to help build a smarter, more efficient operation from the ground up.

Ready to Grow with Us?

Kickstart your career with hands-on experience, expert mentorship, and real impact.

Apply now and be part of something exciting!