LRHPG Certified Clinical Liaison MA - Gastroenterology

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Provisional Level 1 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Active - Benefit Eligible and Accrues Time Off

The Clinical Liaison applies clinical knowledge, training and experience to serve on the front end of responding to patient needs. This staff member serves as the initial point of contact for patients across the ambulatory environment. The clinical liaison confers with office staff as needed to provide timely responses/resolution to patient needs. Standard operating procedures and established provider protocols serve as a basis for providing consistent and quality driven patient care.

People At The Heart Of All We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

• Deliver outstanding customer service in response to incoming calls or messages received from both patients and staff within the organization.
• Gather information related to patient needs to determine level of support needed to address/resolve emerging needs or any ongoing concerns.
• Provide appropriate responses using knowledge of regulatory and security standards.
• Schedule patient appointments as needed per established provider protocols and appropriate level of triage.
• Route any unresolved issues to provider offices and track the issue until resolved.
Makes every effort to resolve any problems with a proactive and friendly approach.

Essential:

• Strong knowledge of medical terminology.
• Knowledge of general office practices and procedures.
• Knowledge of office computer systems, programs and applications.
• Knowledge of operational policies and procedures.
• Working knowledge of common pharmaceutical agents used in primary care.

• Knowledge of principles of telephone triage for adult patients.
• Knowledge of current vaccines/immunization schedules
Knowledge of HEDIS/Star measures

Essential:

• High School or Equivalent

Essential:

• Must be a graduate of an accredited medical assistant training program.

Essential:

• Basic Cardiac Life Support

Other information:
Certifications Essential: RMA/CMA