LTC Applications Dev Manager

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: LTC Applications Dev Manager
Job Title: Manager IV
Agency: Health & Human Services Comm
Department: Regulatory Svcs Applications
Posting Number: 9698
Closing Date: 12/28/2025
Posting Audience: Internal and External
Occupational Category: Computer and Mathematical
Salary Group: TEXAS-B-25
Salary Range: $5,797.66 - $9,508.25
Pay Frequency: Monthly
Shift: Day
Additional Shift: Days (First)
Telework:
Travel: Up to 60%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations:
MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15

Brief Job Description:

The Long Term Care Application services Manager reports to the Director of Regulatory Services Applications in HHS Information Technology. Working under minimal supervision with considerable latitude for the use of initiative and independent judgment, the Maintenance and Support Manager performs advanced (senior-level) managerial work administering the daily operations and activities required to maintain Regulatory Services Application products and services for assigned program area. One of the primary responsibilities includes overseeing Tier Two Help Desk functions including the triaging of tickets, systems analysis and ensuring timely completion and resolution of all service requests. Other responsibilities include Tier 3 functions such as identifying system defects and leading, planning, managing and guiding their resolution in an acceptable time frame.

This position provides leadership in delivering quality application products to the assigned Regulatory Services programs. Works closely with customers to help determine customer needs and priorities, ensures delivery of products that satisfy customer needs. Develops and oversees Service Delivery Plans.

Works with other members of the IT Section to continuously improve software development, service delivery, and product maintenance practices and procedures.

Participates in succession planning and staff/team development activities; works closely in collaboration and partnership with the Director of Regulatory Services Applications to align to the mission, goals and objectives of HHSC IT.

This position is classified as a fulltime position (40 hours a week). Work outside of regular hours may be required. Travel to other work location may be required. Performs other duties as assigned.

Essential Job Functions (EJFs):

(35%) Lead the team of Help Desk and development resources responsible for daily operations support within the Long-Term Care Applications team. This team will be responsible for resolving service support requests transitioned to the Tier 2 and Tier 3 Help Desk including triaging, prioritizing, testing and deploying code to resolve defects when necessary.

(35%) Oversee the end-2-end service request Lifecycle Management for all application products in program area; Service request resolution with overall responsibility for high-quality, cost effective and timely resolution. This position is responsible for continuously improving customer experience and customer satisfaction; tracking and managing service request backlog; planning and overseeing the service request process. drive year over year cost reductions and process improvement to all aspects of service request management; ensuring alignment of service request support to service levels and ITIL best practices.

(20%) Provides leadership and direction that fosters teamwork, harmony, professional collaboration, and partnership with leadership, division staff and key customers and stakeholders. Manages activities of staff to foster a culture of high customer satisfaction and quality products. Oversees the establishment of goals and objectives. Develops and approves schedules, priorities, and standards for achieving goals. Oversees staff development plans and activities. Plans, assigns, measures, and supervises the work of others. Monitors, measures, and reports capacity and demand of resources and balances resources according to program priorities. Oversees, documents, and reports resources capabilities and development opportunities to align to product and customer support needs, technology roadmaps, and emerging technologies. Plans the structure of the organization such that redundancy, succession, and competencies reduce risk to customer and product support.

(5%) Pursues/participates in continuing education opportunities to enhance both technical and interpersonal skills. Instructs staff on new methods and procedures. May also provide training and/or assistance to other personnel in the use of information supported systems.

(5%) Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Knowledge, Skills and Abilities (KSAs):

Knowledge of managing large scale information systems daily operation activities

Knowledge of Software Quality Assurance best practices.

Knowledge of process improvement tools and methodologies

Knowledge of effective management principles

Skill in the use of Agile/Scrum and Waterfall development methodologies.

Skill in the use of Jira or other similar tools to track product backlogs, work assignments and complete sprint planning

Skill in leading teams through Root Cause Analysis

Skill in effective organization and supervisory management

Skill in effective team facilitation

Skill in effective listening

Skill in effective verbal and written communication

Ability to manage business function or department activities including establishing goals, objectives, policies, procedures, and reports

Ability to plan, assign, and supervise the work of others

Ability to analyze coordinate and solve complex problems; work in a team environment; and handle multiple assignments

Ability to effectively organize and present complex technical information, both orally and in writing

Ability to effectively work both independently and with others

Registrations, Licensure Requirements or Certifications:

Preferred Certified Scrum Master and Project Management Professional.

Initial Screening Criteria:

Graduation from a college or university with a major in Computer Science, Business Administration, Management or related field. May substitute direct work experience on a year-for-year basis.

Preferred:

Minimum of 8 years’ experience as a Systems Analyst or similar job function with at least two of the eight years in a leadership or management role.

Preferred experience in managing teams responsible for daily operations of a large information system, including triaging tickets, root cause analysis and problem resolution.

Additional Information:

Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.

• Selected candidates must be legally authorized to work in the U.S. without sponsorship.

• This is a hybrid position based in Austin with at least three (3) days in the office required. Selected candidate must be willing to commute to the office on the required days.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.