LTL Specialist

Job Title: LTL Specialist

Department: Operations

Reports To: Head of Dropship

Location: Onsite – Lahore, Pakistan

Job Type: Full-time US time : 9:00am to 5 pm . PK time : 7pm to 2pm

Salary Budget : 550 - 600 USD (monthly)

About Chai Vision

Chai Vision is a fast-growing eCommerce company managing a portfolio of direct-to-consumer (DTC) brands across high-impact categories—from fitness and wellness to home, pet care, and supplements. We scale rapidly on platforms like Shopify, Amazon, and TikTok Shop through a data-driven, community-first approach and a relentless focus on product-market fit.

Role Summary

The LTL Specialist plays a critical role in maintaining order accuracy, operational integrity, and seamless fulfilment across all sales channels. This role is responsible for preventing fraudulent or duplicate orders prior to dispatch, managing manual and exception-based orders, maintaining accurate backorder records, and serving as an escalation point for complex order issues.

The position also supports system monitoring, integration troubleshooting, and continuous process improvement to reduce operational risk and improve automation across logistics and fulfilment operations.

What You’ll Do

Monitor and prevent fraudulent, duplicate, or invalid orders prior to warehouse dispatch

Maintain fraud cancellation accuracy targets and uphold order integrity standards

Manually create and process sample, partner, and special-request orders not connected via EDI

Track and maintain real-time backorder records and coordinate resolution with Inventory and Procurement teams

Serve as an escalation point for complex order issues from Customer Service and Logistics teams

Monitor order integration feeds across all sales channels (Shopify, Amazon, eBay, etc.)

Troubleshoot and resolve order system discrepancies, failures, or sync issues

• Support automation and process improvement initiatives to reduce manual effort and operational errors

Who You Are

A strategic, systems-driven thinker who understands inventory and orders as dynamic, interconnected workflows

Comfortable operating in high-volume, high-complexity ecommerce environments with multiple sales channels and warehouse partners

Detail-oriented, analytical, and operationally grounded—you balance data analysis with real-world logistics execution

A strong communicator who collaborates effectively across Operations, Customer Service, Procurement, and Technology teams

Proactive and calm under pressure, able to anticipate issues and manage escalations efficiently

• Experienced in ecommerce order management, system integrations, and exception handling

Qualifications

Bachelor’s degree in Supply Chain, Operations, Business, or a related field (preferred)

2–4+ years of experience in ecommerce operations, order management, or logistics

Hands-on experience with fraud prevention, manual order processing, and exception handling

Strong analytical and problem-solving skills

• Ability to work evening/night shifts aligned with U.S. business hours

Tools You’ll Use

• ERP & Planning: NetSuite, SAP, Oracle, Microsoft Dynamics, Sellercloud
  
• Business Intelligence: Tableau, Power BI, Looker Studio
  
• Core Operations: Google Workspace (advanced Excel/Sheets skills required), Slack, Notion
  
• 3PL / WMS / Integrations: Partner portals, EDI connections, fulfilment platforms

Success Metrics

99.9%+ of fraudulent orders cancelled prior to shipment

100% accuracy in manual order creation and backorder tracking

10% improvement in backorder clearance within defined timelines

Zero unresolved critical order integration failures beyond SLA (24 hours)

• Positive quarterly feedback from Customer Service and Logistics teams

Cross-Functional Relationships

Internal: Logistics, Warehousing, Customer Service, Integrations, Automation, Procurement, Inventory

External: Vendors, Retailers, Shipping Carriers, Third-Party Fulfilment Partners

Accountability & Rhythm

• Daily: Review order dashboards, integration health, fraud flags, and urgent fulfilment issues
  
• Weekly: Report order integrity KPIs and operational issues to leadership
  
• Monthly: Review fulfilment and order flow performance with cross-functional teams
  
• Quarterly: Support planning for seasonal peaks and operational scale

Why Work With Us

Join a fast-growing ecommerce company where your ideas matter and your growth is part of our mission. At Chai Vision, we’re scaling quickly, building boldly, and redefining what a modern ecommerce team looks like.

What we offer:

10 days of PTO to relax, recharge, and reset

10 flexible holidays so you can celebrate what matters to you

Medical insurance

Continued education opportunities to keep your skills sharp

Holiday and birthday gifts—we celebrate our people

A collaborative, high-energy environment where ideas turn into action

• Real opportunities for growth as we scale

If you thrive in a fast-paced, detail-driven environment and want to be at the heart of ecommerce operations, you’ll love working at Chai Vision.