Luxury Cruise Guest Experience Lead

A luxury cruise line is seeking an experienced customer service professional with shipboard experience to join their team in Dubai. The ideal candidate will have strong interpersonal skills, be fluent in English, and able to handle guest requests and complaints efficiently. Responsibilities include supervising front office operations, providing high-quality guest services, and leading training sessions for reception staff. A proactive approach and sensitivity to cultural differences are essential for succeeding in this diverse environment.