Maintenance Admin Supervisor

About Red Palace:

A symbol of Saudi Arabia’s heritage, The Red Palace stands as an extraordinary landmark in Riyadh, now reimagined as an ultra-luxury boutique hotel. Originally built in 1943, this historic Palace has been transformed into a masterpiece of refined hospitality, blending timeless elegance with contemporary sophistication.

Nestled in the heart of the capital, The Red Palace offers an exclusive glimpse into the Kingdom’s storied past, featuring meticulously restored architecture, curated cultural experiences, and unparalleled service. Every detail has been thoughtfully designed to honor its legacy while delivering a modern interpretation of luxury. At The Red Palace, we invite guests to step into a world of history, prestige, and indulgence, where tradition and innovation seamlessly come together.

THE POSITION

Under the guidance of the Chief Engineer / DOE, the position will operate, control, maintain and repair all aspects of the Palace’s Admins, Systems, Programs, equipment and assets, in accordance with Boutique Group standards to achieve optimum operating efficiency at all times.

EDUCATION REQUIRED

Must have all requirements of Engineering Coordinator.

Associate’s degree in engineering systems controls and Admin or similar or equivalent in years’ experience required 8 years.

Authorized locally to work as engineering systems, maintenance, controls, programs and Admin.

QUALIFICATIONS

Must have 4–6 years’ direct experience in Hospitality engineering systems controls / Admin.

Must have entry-level training on BMS building automation system and know how to utilize the control program for troubleshooting.

Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.

Proven problem-solving and decision-making abilities.

Exceptional attention to detail and commitment to high-quality service.

Proficiency in financial analysis and reporting.

Familiarity with Palace/Maintenance management software’s, systems and programs.

Flexibility to work evenings, weekends, and holidays as required.

Fluency in English; proficiency in Arabic is preferred.

Local market experience is an asset.

JOB DUTIES

Maintains high confidentiality.

Ensure all potential and real hazards are reported immediately.

Carry out preventive and routine maintenance complying with PM & RPM Program guidance and tools.

Strictly follow up and update program requirements including checklists, daily routine data collection, logbooks, procurement processes, and on-time corrective actions.

Attend to all types of repairs and maintenance work in Palace premises, including new extensions or other properties maintained by the Palace.

Control/respond to entire process of guest maintenance requests within 15 minutes and strictly follow related program actions.

Ensure plant rooms, workshops and related areas are clean and tidy.

Observe prescribed safety standards and maintain safe conditions.

Ensure full completion of the Repair and Maintenance journey from task assignment, repair, parts ordering, receiving, quality control, installation, testing, commissioning, records update and handover.

Perform related duties and special projects as assigned.

Prepare entire systems and programs for status inspection.

Run/operate/control/document entire engineering systems and plants through software with minimum required knowledge for site operations.

Maintain system temperatures and equipment runtimes through BMS and Auto-Flame.

Fully control energy management systems, programs, recommendations, records and performance.

Manage store system, stock movements, minimum & maximum levels to ensure operational support.

Manage all reporting systems and processes to completion.

Ensure all operational processes follow P&P and records are inspection-ready.

Responsible for engineering digitalization and archive.

Report deviations and handle corrective action processes.

Conduct continual spot checks ensuring compliance with manufacturer guidance.

Implement and update safety systems and programs per P&P under Chief Engineer/DOE guidance.

Ensure validity and updates of certificates, annual maintenance contracts, warranties, licenses, SOPs without expiry.

Keep all programs, systems and documentation inspection and audit ready including RACI and corrective actions.

Maintain accurate daily job record and time book.

Fully comprehend building automation system operations and alarms.

Ensure systems/trends functionality, availability and control.

Control departmental expenses and budget alignment without compromising safety, quality and service.

Implement guest satisfaction program targets.

Complete monthly closing processes including attendance, account check box, records, guest satisfaction analysis, store handling, purchasing, safety updates, PM/RPM analysis, BMS set points, utility readings and financial systems.

Aid Chief Engineer in coordination and supervision of Engineering Department and safekeeping of tools, materials and equipment.

Control annual maintenance contracts and contractors.

Establish work priorities with Chief Engineer.

Be familiar with fire and safety precautions and firefighting equipment.

Promote high interaction and guest satisfaction.

Plan, implement and document training programs.

All responsibilities as per BG P&P and Departmental P&P under Chief Engineer / DOE guidance.

Inform and update Chief Engineer / DOE on problems and unusual matters.

GENERAL

Promptly attend guest requests with high quality service.

Maintain highest safety, quality and appearance standards in guest areas.

Ensure coordination with other departments.

Follow BG Repair & Maintenance Policy and SOPs.

Report punctually and well groomed.

Provide courteous and professional service.

Maintain good working relationships.

Adhere to Fire, Hygiene, Health and Safety policies.

Maintain cleanliness and protection of work areas.

Strictly update R&M programs and records with corrective actions ready for inspection.

Responsible for predictive maintenance planning and implementation.

Cross train in Fire life health and safety and financing.

Respond immediately to guest complaints.

Carry out fire brigade duties when assigned.

Attend meetings and training.

Stay updated on industry technology.

Execute duties efficiently.

Responsible for ongoing technical and on-the-job training programs.

RELATIONSHIPS

Reports to Chief Engineer / DOEs or deputies.

Cooperates within Engineering Department.

Interacts with guests, contractors and other departments as required.

FINANCIAL PERFORMANCE

Support revenue and profitability strategies with cost control without compromising assets and FHLS.

Support store and procurement strategies for smooth operations.

Support utility consumption control and savings.

Support departmental cost control and budget alignment.

HEALTH, SAFETY & REGULATORY COMPLIANCE

Ensure compliance with health, safety and regulatory standards.

Use proper equipment and PPE.

Maintain safe and clean environment.

Conduct inspections and corrective actions.

Follow MSDS instructions and chemical handling procedures.

Implement fire, emergency and bomb procedures.

Support hotel safety regulations and laws.

LIVING BRAND

Understand individuality.

Impeccably groomed, charming and graceful.

Thoughtful and welcoming.

Provide warm, genuine and intuitive service.

Deliver emotional luxury with elegance and discretion.

Ensure uncompromised quality.

Generous in spirit with guests and colleagues.

Establish Palace reputation for Ultra luxury Service Quality.

Practice company legacy values and competencies.

OCCASIONAL DUTIES

Carry out any other reasonable duties assigned.

Respond to changes in the (Air-Condition & Refrigeration Technician) function as dictated by industry, company or Palace.

The statements describe the essential nature and level of work being performed and are not intended to be all responsibilities or qualifications, with full compliance to BG P&P and local law, code and regulations.