Maintenance-Chiller

Job title :Engineer – After Sales Service Support

Qualification- BE/ B.Tech Mech or EEE

Reporting to: Quality & After Sales Service – Assistant Manager

Salary: As per company’s norms

Job Purpose: The After Sales Service Engineer may work directly with customers to address their needs and expectations. This position is responsible for receiving customer product returns, analyzing and following up with the approval of the Quality & After Sales Service – Assistant Manager, to drive excellence for customers and the organization.

Key responsibilities & duties:

• Interface with both internal & external customers directly authorize returns from the customer.
• Ensure a high level of customer service is delivered to all customers, in accordance with customer expectations and requirements.
• Handle the day-to-day RMA receiving activities (utilizing SAP and the RMA tracking database)
• Perform basic analysis on RMA returns.
• Work closely with internal departments such as Sales; Order processing, Project Engineering, Quality, Production and Logistics as required.
• Assist in trouble shooting as required.
• Perform customer visit tasks as required.
• Prepare RMA tracking reports showing process efficiency.

Respond to complaints – over the phone, email and face-to-face from the customers

50%

Communication skills including conflict resolution and friendly manner

Must have

Technical service and support to business team-customer

30%

Good organizational skills and attention to detail

Team orientated approach

Must have

RMA product analysis, rework and data entry skill

20%

Product knowledge + MS – Excel, Word & Power point database skills

• Academic qualifications:
• · B.E /B.Tech – Mechanical Engineer or Electrical Engineer with regular stream

Work experience and skills:

• 2-3 years experience with RMA background from reputed complany’s

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹450,000.00 per month

Benefits:

• Health insurance

Education:

• Bachelor's (Preferred)

Experience:

• total work: 2 years (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: In person