MAINTENANCE COORDINATOR

Roles & Responsibilities:

• Handle and monitor daily maintenance tickets.

• Communicate with clients to capture maintenance needs and provide updates.

• Raise POs and quotations as required.

• Create and manage work orders, ensuring timely assignment to field technicians.

• Schedule maintenance site visits between customers and the field team.

• Coordinate internally with other departments (sales, operations, planning, etc.) to align on maintenance activities.

• Track work order response times, follow-up on closures, and monitor customer satisfaction.

• Ensure all maintenance activities comply with company quality control standards.

• Prepare reports on open/closed tickets, pending materials, and customer feedback for management.

Qualification:

Bachelor’s degree or diploma in Business Administration, Facilities Management, or a related field.

Professional certifications in facilities/maintenance management are preferred but not mandatory.

Training in customer service or communication is an added value.

3–5 years of experience in maintenance coordination, customer service, or a similar role.

Previous exposure to the construction, fit-out, doors, or building materials sector will be considered an advantage.

Strong organizational and coordination skills.

Effective communication and interpersonal skills with both internal teams and clients.

Critical thinking and problem-solving abilities.

Negotiation skills to handle client concerns and internal priorities effectively.

Ability to multitask and manage competing deadlines under pressure.

Valid UAE driving license (Preferred)

Languages: Proficiency in English, and Arabic (spoken & written).

Good knowledge of MS Office / ticketing systems ERP (Odoo or equivalent is a plus).

Customer service orientation with strong follow-up skills.

Relevant Experience in Construction / Fit-out / Joinery

Job Type: Full-time

Pay: AED4,000.00 - AED6,000.00 per month