Maintenance Manager

Summary of the Job:

The Maintenance Manager plays a key role in ensuring The Samaritan Inn's facilities are safe, clean, functional, and welcoming. Responsible for daily oversight of building, grounds, and fleet maintenance across multiple properties, including the shelter, Thrift Store, and Gateway Apartments—the Maintenance Manager leads a team of staff, residents, volunteers, and external vendors to perform tasks related to HVAC, plumbing, electrical, custodial, landscaping, and general maintenance.

This role requires a hands-on leader who brings strong technical expertise, effective team management, and a commitment to stewardship and operational excellence. The ideal candidate is organized, detail-oriented, and skilled at prioritizing competing needs while working collaboratively with diverse stakeholders. A strong sense of service, efficiency, and adherence to safety and ethical standards are essential.

Essential Functions:

• Supervise and schedule maintenance staff, volunteers, and residents performing routine maintenance and custodial duties across all Samaritan Inn properties.

• Oversee daily and preventative maintenance of all facilities, including HVAC, electrical, plumbing, and landscaping.

• Ensure high standards of cleanliness and readiness across all.

• Manage the agency’s vehicle fleet, including scheduling regular service, repairs, and ensuring up-to-date registration and insurance.

• Coordinate and respond to maintenance emergencies in a timely and efficient manner.

• Maintain inventory of tools, keys, and maintenance equipment.

• Prioritize and complete unit “turns” quickly to ensure maximum occupancy.

• Solicit and manage outside vendors and contractors, including obtaining bids for services.

• Support the planning and budgeting for long-term maintenance needs.

• Oversee, triage, prioritize, track, and close maintenance requests using the organization’s maintenance management system; ensure timely communication and accurate documentation

Required Education & Experience:

• Minimum of 3 years of experience supervising staff or volunteers in a maintenance or multi-facilities setting.

• Demonstrated knowledge of building systems, including general maintenance, electrical, plumbing, carpentry, and “make-ready” operations.

• Experience managing operational processes and multiple maintenance projects simultaneously.

• Comfort with prioritization under constant interruption

• Ability to function in a mission‑driven, volunteer‑heavy setting

Preferred Qualifications:

• Experience overseeing maintenance across multiple sites.

• Familiarity with vehicle fleet management.

• Experience working in a residential or nonprofit environment.

• Animal welfare, health inspections, fire/life safety, leasing compliance, warranties, permits.

Core Competencies / Soft Skills:

• Strong leadership and team management skills.

• Excellent organizational and time management abilities.

• Ability to work independently and handle multiple priorities with minimal supervision.

• Clear communication skills and the ability to work effectively with clients, staff, vendors, and volunteers.

• Professionalism, discretion, and a commitment to ethical conduct.

• Customer service orientation and problem-solving mindset.

• Systems thinking & process discipline

Compensation & Benefits:

The Samaritan Inn provides a comprehensive benefits package including health insurance, retirement contributions, and paid time off.

Work Environment:

• Work is performed indoors and outdoors in various weather conditions.

• Regular exposure to maintenance-related tasks and equipment.

• Must be able to lift up to 50 lbs., climb ladders, and perform physical labor, with or without reasonable accommodations, as needed.

• Flexible schedule may include occasional evenings or weekends depending on maintenance needs.