Maintenance & Operations Officer

We are seeking a detail-oriented and proactive Maintenance & Operations Officer to manage and support overnight operations for our U.S.-based facilities while working remotely from our back-office operations center. This role requires strong English communication skills, the ability to handle remote coordination efficiently, and a composed, solution-focused mindset. The ideal candidate will ensure seamless night-time operations, handle escalations, coordinate with on-site teams and vendors, and maintain smooth workflows outside standard business hours.

Key Responsibilities:

• Supervise and manage overnight maintenance and operational activities across U.S. facilities, ensuring continuity and quick resolution of issues
• Serve as the main point of contact during night shifts for maintenance concerns and operational escalations
• Coordinate with third-party vendors and service providers for repairs, maintenance tasks, and operational support, ensuring timely and quality service delivery
• Respond promptly to emergencies or unexpected maintenance issues, providing clear communication and effective solutions
• Track, update, and close maintenance tickets and work orders through internal systems
• Maintain accurate logs of maintenance activities, incidents, and escalations during the shift
• Prepare comprehensive end-of-shift reports to ensure smooth transition to the day operations team
• Monitor vendor performance, maintenance budgets, and compliance with company policies, safety regulations, and operational standards
• Communicate professionally with internal teams, vendors, and stakeholders across different time zones

Requirements:

• Strong command of English with excellent written and verbal communication skills
• Proven ability to manage maintenance and operational tasks remotely with minimal supervision
• Excellent problem-solving skills and the ability to stay calm under pressure

Preferred Qualifications:

• Bachelor’s degree in Operations Management, Business Administration, or a related field
• At least 2 years of experience in maintenance coordination, facilities management, or night shift operations
• Familiarity with maintenance procedures, operational workflows, and safety compliance standards

Benefits:

• Competitive salary aligned with market standards
• Medical insurance coverage
• Annual bonus
• Paid annual leave and recognized public holidays
• Opportunities for professional development and career growth
• Exposure to international financial operations and U.S.-based clients

Why Join Level3 BOS?

At Level3 BOS, we foster a collaborative and innovative workplace that encourages professional growth. As part of our finance team, you will gain valuable international exposure and contribute to important business decisions. We are dedicated to supporting your career development and long-term success.

Location: DHA Phase 5, Karachi
Shift: Night Shift (7:00 PM – 4:00 AM)

Job Type: Full-time

Work Location: In person