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Maintenance Service Manager (Luxury Lease Up)

Responsibilities:

Lead the Team That Keeps It All Running

We’re seeking an experienced, hands-on Service Maintenance Manager to oversee daily operations at a 283-unit luxury residential property in Santa Monica, CA. In this role, you’ll supervise the maintenance and janitorial team, oversee building operations, manage service quality, and ensure a high standard of resident satisfaction. If you’re a calm and confident leader who’s ready to take ownership of a building’s day-to-day experience, we want to hear from you.

What You’ll Do:

Team Leadership & Training

Hire, train, coach, and supervise the maintenance and janitorial team
Lead daily huddles, safety meetings, and performance reviews
Build a team culture based on accountability, service, and professionalism
Mentor team members in both technical skills and resident service delivery

Building Operations & Maintenance

Oversee all maintenance, repairs, and apartment turnovers
Manage preventive maintenance programs and janitorial schedules
Conduct regular walkthroughs to ensure compliance and cleanliness
Track KPIs, forecast inventory needs, and uphold asset and brand standards

Emergency & On-Call Management

Coordinate 24/7 coverage for urgent issues and emergencies
Lead vendor communications during after-hours situations
Remain calm and solution-focused when responding to floods, outages, and escalated service needs

Resident Experience & Service Follow-Up

Resolve escalated service requests with empathy and follow-through
Oversee move-in orientations and follow-up satisfaction surveys
Support the concierge and leasing teams in delivering a polished resident experience

Vendor & Budget Oversight

Manage site budgets, approve emergency purchases, and monitor ongoing costs.
Review vendor contracts, track performance, and recommend upgrades
Ensure all work meets safety, code, and quality expectations

Site Administration & Documentation

Maintain payroll, scheduling, attendance, and training records
Ensure contractor compliance with building policies and standards
Develop systems to support onboarding, SOPs, and knowledge sharing

Cross-Team Collaboration

Work closely with leasing, concierge, and lifestyle teams
Align on unit readiness, amenity cleanliness, and VIP service coordination
Represent the site during capital planning, project walkthroughs, and ownership meetings

Special Projects & Strategic Support

Lead projects that improve building systems, service quality, or team operations
Act as the on-site leader in the absence of the General Manager

COMPENSATION

$85,000 - $120,000 / annually
With an annual bonus that is tied to performance

Qualifications:

What You Bring:

5+ years of leadership experience in residential property maintenance, with a strong record of managing teams effectively
Experience in Class A luxury communities with 250+ units required
Proven success in lease-up and new development environments, including unit acceptance and turnover coordination
Deep understanding of new construction systems and the unique maintenance needs of high-end properties
Proficient in using Building Management System (BMS) software for monitoring building operations and improving energy performance
Exceptionally organized, with the ability to maintain detailed notes and task tracking across multiple platforms
Skilled in staff scheduling and shift management to ensure optimal coverage and service delivery
EPA or HVAC certification required
Expert knowledge of HVAC, plumbing, electrical, appliances, carpentry, emergency systems, hardware, fitness equipment, and waste systems
Committed to delivering five-star resident service, with a solution-first attitude
Calm, composed, and dependable in fast-paced or emergencies
A team player who values collaboration, trust, and shared success
Dedicated to doing the right thing—always
Passionate about fostering an inclusive, respectful, and welcoming community
Able to lift to 50 lbs, and stand for extended periods

WHY YOU’LL LOVE IT HERE

Lots of paid time off (19+ days!) – we value your life outside of work.
Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
Financial wellness perks to set you up for success – such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
Mental health resources – such as counseling are available to our team members.
Fertility benefits – such as surrogacy, adoption assistance and more!
Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!

#RMC

#LI-NG1

#CAMaintenance

Overview:

Build Your Career With Related Management Company

A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.

At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

Explore careers at www.Related.com

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