Maintenance Supervisor

Scope of Position
The Maintenance Supervisor oversees interior and exterior building repairs for the hotel and supervises the maintenance team.

Primary Responsibilities

Maintenance & Repairs

• Perform maintenance and repair of plumbing systems; guest rooms; HVAC systems; ice machines; swimming pools; lighting; kitchen and refrigeration equipment; laundry machinery; emergency generators; switch rooms; and related hotel infrastructure.

• Ensure all repairs are completed efficiently, cost-effectively, and in accordance with required specifications and standards.

• Conduct routine inspections and perform preventative maintenance throughout the hotel.

• Maintain accurate documentation of all equipment and guest room preventative maintenance.

Operational Support

• Assist the Chief Engineer in supervising maintenance staff and supporting daily departmental operations.

• Order required materials and tools while adhering to budget guidelines.

• Respond promptly and courteously to guest requests and follow up to ensure satisfaction.

• Complete assigned work orders each day and sign off on AM/PM engineering checklists per shift.

• Support all fire and safety inspection processes and ensure any discrepancies are corrected.

• Serve as Manager on Duty during assigned nights and weekend shifts.

Safety, Security & Compliance

• Maintain the safety and security of the engineering department and hotel building.

• Uphold company policies and procedures and effectively communicate them to subordinates.

• Serve as Chair of the Safety Committee, conducting monthly meetings and training, and submitting meeting notes to the General Manager by the 25th of each month.

• Attend morning NETMA and bi-weekly staff meetings when the Chief Engineer is absent.

Facility & Grounds Upkeep

• Pressure wash and/or remove snow from hotel entrances, parking areas, and building perimeter as needed.

• Keep exterior grounds clean each shift, including emptying trash cans and maintaining parking lots, building entrances, and landscaping.

• Complete minor repairs such as replacing ceiling tiles, light bulbs, patching vinyl, and similar tasks to maintain brand standards.

• Troubleshoot and perform minor repairs on electrical systems (lighting, TV systems, A/C controls) and plumbing fixtures (pipelines, sinks, toilets).

• Secure the building by locking doors and turning off lights in kitchens, ballrooms, and outlets at the end of each shift.

Other

• Enforce company break policy for staff.

• Perform all other duties as assigned by Management or the General Manager.