Maintenance Supervisor (Residential Apartments)

Description:

Job Summary:

Responsible for ensuring overall property maintenance needs are completed in a timely

and efficient manner while decreasing costs and staying within budget. Responsible for

developing, mentoring, and leading a high-performing and cohesive Maintenance Team.

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains new staff.
• Team Management of Maintenance Technicians, Housekeepers, Groundskeepers and Porters
• Delegates Team Schedules and prioritizes daily maintenance including work orders, turns, pools, and general grounds keeping.
• Monitors all maintenance projects through their completion and ensures appropriate follow up communication and documentation is completed.
• Delegates all tasks appropriately to maximize efficiency of the maintenance team.
• Ensures all the team’s projects are completed on or before scheduled completion date.
• Maintains appropriate staffing levels to meet the property needs including but not limited to “on call” scheduling.
• Evaluates employee’s work performance thoroughly and thoughtfully in relation to current job requirements on an annual basis. Provides ongoing constructive feedback and creates achievable goals for each team member.
• Coaches and mentors team members to assist their advancement within the company.

Duties/Responsibilities:

Maintenance Management

• Ensures Maintenance Requests are addressed within 48 hours.
• Ensures “Turns” are completed on or before the day prior to resident’s scheduled move in date.
• Decreases costs per unit on a year over year basis in each of the following categories: Repairs & Maintenance, Clean & Make Ready, Recurring Replacements
• Decreases Utility Costs by effectively following Section 13E (Utility and Energy Conservation) of Policies and Procedure Manual.
• Completes general inspections, service requests, repairs, and maintenance as a working supervisor.
• Demonstrates and maintains a high level of competency in the following areas: Plumbing, Heating and Cooling Systems, Pool Care and Maintenance, Painting, Carpentry, Roofing, Fencing
• Ensures that all property assets are properly secured. Including but not limited to: office, buildings, laundry, maintenance shops, and common areas such as fenced in courts and swimming pool facilities.
• Inspects building and grounds daily to ensure safety and cleanliness. Maintains property’s curb appeal throughout the day.
• Monitors vendor performance and ensures vendor compliance to Company’s guidelines.

Inventory Management

• Maintains a clean and organized shop area.
• Maintains appropriate inventory levels to ensure timely completion of work orders and turns.
• Ensures all maintenance orders are within budget and by GL code. Ensures all invoices are
• turned into the Property Manager the day they are received.

Communication

• Maintains continuous and detailed daily communication with the Property Manager regarding all
• aspects of property maintenance including but not limited to staffing, inventory, safety and compliance concerns, curb appeal, work orders, turns, resident concerns, and vendor performance.
• Communicates effectively and positively with residents to enhance customer satisfaction and increase retention.
• Conveys messages, ideas, and expectations to Property Manager, maintenance team and residents in a clear and thorough manner.

Compliance

• Understands and adheres to the Policies and Procedures Manual, Fair Housing Laws and OSHA Standards.
• Maintains the MSDS binder and ensures it is always kept current and up to date.
• Ensures that all safety standards, policies and procedures are adhered to by the maintenance team.

Customer Service

• Maintains open, honest and timely communication with residents regarding maintenance requests and property concerns.
• Ensures all communicated commitments with residents are fulfilled and appropriate follow up communication is provided when necessary.
• Ensures Maintenance Team handles and cares for all residents’ property carefully and respectfully.

Requirements:

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.

Education and Experience:

• High school diploma or equivalent.
• At least two years related experience required.
• At least one year related Management experience required.

Physical and Location Requirements:

• Must be able to lift up to 30 pounds at times.
• Must have a reliable means of transportation, possess a valid Arizona Drivers license, and a clean driving record with personal auto insurance.