Maintenance Support Manager

Job Requirements:

• The Maintenance Support Manager is responsible for providing centralized technical support for monitoring , evaluating mobile network operations & maintenance activities KPIs and guide regional field teams to ensure rapid service recovery and sustainable delivery KPIs.
• The Role focuses on monitoring network KPIs , analyzing alarms & outages, identifying the root causes, convert the findings into action plan by setting restoration priorities and directing and following up field teams to achieve it.
• The position also will be responsible to follow on Suppliers governance model.
• The role leads KPIs evaluation and performance analysis across all Field maintenance functions to drive continuous improvement and operations excellence.

Required Qualifications:

• Bachelor’s degree in Telecommunications Engineering
• At least 7 Years of Experience in Mobile Network Operations & Maintenance
• Strong Analytical and problem-Solving skills and KPI-driven operations.
• Strong Understanding of Radio Access Networks, Transmission Networks, Power Systems, network monitoring and performance management systems
• Experience in fault management , Incident Management , Crisis Management and Root cause analysis.
• Strong technical leadership skills and decision making.
• Strong communication skills , cross-functional coordination, Team coaching and stakeholder communication.
• Ability to work under pressure during critical network outages.