Maintenance Support Officer

Job Overview
The Maintenance Support Officer provides essential administrative support to ensure that RHL’s over 90 supported housing HMO and self-contained properties are maintained to the highest standards of safety, compliance and quality.

The postholder coordinates maintenance requests, manages contractors and service records, maintains compliance documentation and supports the Contract and Compliance Officer and Maintenance Supervisor with the delivery of repairs, inspections and property-related compliance.

This role acts as the central link between housing support staff, maintenance teams, contractors, and senior management ensuring that maintenance and property compliance activities run smoothly, efficiently and lawfully.

Duties

1. Manage the maintenance helpdesk and assign repair tasks to internal staff or contractors.

2. Track progress of all jobs and ensure timely completion in line with RHL’s service standards.

3. Maintain accurate records of maintenance requests, costs and outcomes.

4. Escalate urgent property issues or health and safety concerns to management promptly.

5. Liaise with approved contractors to arrange quotes, schedule work and confirm completion if required.

6. Maintain and update contractor contact lists and performance records.

7. Raise and process purchase orders and invoices in coordination with Finance.

8. Support tendering processes and maintain documentation for procurement audits.

9. Monitor compliance of contractors with health and safety and insurance requirements.

10. Act as a central contact point for property-related queries from housing, support and finance teams.

11. Support preparation of reports, dashboards and management summaries.

12. Assist with scheduling meetings, audits and external inspections.

13. Promote effective communication between maintenance, compliance and support teams to ensure coordinated service delivery.

Experience Required:

1. Excellent telephone manner

2. With at least 2 years’ experience in an administrative role; or with 1 year or more experience in a similar role.

3. Good knowledge and understanding about needs of individuals with mental health conditions and learning disabilities

4. Able to think logically and follow set procedures and processes.

5. Process oriented and organized with the ability to multi-task and work to tight deadlines.

Special attributes/skills required

1. Good verbal and written communication skills

2. Good literacy and numeracy skills

3. IT competent in the use of excel, PowerPoint and word

4. Able to work on own Initiative and with minimum supervision

5. Confident, self-starter with flexible approach

6. Ability to adapt to change

7. Good Time management

8. Organisational Skills

Education : Graduation

Shift Timings: 01:00 pm-10:00 pm (Mon-Fri)

Job Location: Gulberg III, Lahore'Job Type: On-site

Job Type: Full-time

Job Type: Full-time (Onsite)

Job Location: Halo Informatics Pvt Ltd, Plot No, 12, Block J Gulberg III, Lahore, 54000

Job Type: Full-time

Job Type: Full-time

Pay: Rs50,000.00 - Rs60,000.00 per month

Work Location: In person