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Maintenance Technician
West Des Moines, United States
Overview
Are you a hands-on problem solver who takes pride in keeping things running smoothly? The Garrett Companies is seeking a skilled and dependable Service Technician to join our high-performing team. In this role, you’ll be the go-to expert for everything from routine inspections and preventative maintenance to quick-turn repairs and apartment turnovers. Your commitment to quality work, safety, and exceptional customer service will ensure our communities are not only functional but feel like home for our residents. If you’re driven, detail-oriented, and ready to make a daily impact – we want to meet you!
At The Garrett Companies, we believe that through the relentless pursuit of excellence we can become the most successful multifamily development company in the country. We want to be the best, and we're unapologetic about it! We have been named the #1 fastest growing, privately held real estate company in the USA (Inc.500, 2018). Not only that, but we’re also the best-decorated team in the multifamily industry as a 100% certified Great Place to Work. With over 35 total awards, 18 national recognitions, and a 6+ year winning streak, we are passionate about the culture we foster and the team we choose to support it. If you want to grow your career with a nationally recognized and committed leader of excellence, then we encourage you to apply!
Key Responsibilities
Resident Experience & Service Requests
- Respond promptly to all service requests and complete them within 24 hours, prioritizing quality and resident satisfaction.
- Communicate effectively and professionally with residents to ensure clear understanding and resolution of concerns.
- Partner with the leasing team to ensure all vacant units are ready for move-in per schedule and company standards.
Preventative & Routine Maintenance
- Conduct daily inspections of community grounds and common areas, addressing cleanliness, lighting, painting, and minor repairs.
- Assist in routine preventive maintenance across HVAC, plumbing, electrical, and structural systems.
- Support the Service Manager with scheduled audits and inspections, ensuring readiness for city, fire, and safety reviews.
Technical Skills & Compliance
- Safely operate and maintain tools and equipment including power washers, blowers, scrubbers, and carpet cleaners.
- Demonstrate basic skills in carpentry, electrical, plumbing, and appliance repair.
- Ensure compliance with OSHA regulations, safety standards, and environmental policies.
Professional Standards
- Maintain a clean, well-groomed, and professional appearance and wear the required uniform daily.
- Exhibit a proactive and team-oriented approach while maintaining positive relationships with residents, vendors, and teammates.
- Stay current through technical training and hands-on development opportunities.
Additional Duties
- Participate in after-hours emergency maintenance rotation and be available for on-call needs.
- Perform pool maintenance and other landscaping or facilities-related tasks as needed.
- Complete special projects or assignments as directed by the Community Manager or Service Manager.
Requirements
- High school diploma or GED required; technical certification preferred.
- 1–3 years of experience in facilities or multifamily maintenance.
- Strong working knowledge of HVAC, plumbing, electrical systems, carpentry, and general repairs.
- EPA Type II or Universal Certification required within 90 days of hire; CPO certification preferred.
- Must provide own tools and possess a valid driver’s license with reliable transportation for local business travel.
- Physically able to lift up to 50 lbs., climb ladders, and work in varying weather conditions.
- Proficient in Microsoft Outlook, Word, and Excel; able to read and interpret manuals, safety rules, and technical documents.
- Highly organized, detail-oriented, and solutions-driven with strong judgment, professionalism, and discretion.
- Demonstrates continuous self-improvement, strong listening skills, and the ability to think creatively and collaboratively.
Pre-Prerequisites (these are the most important items)
- Positive attitude.
- Relentless problem solving skills.
- Will never claim the work of others as their own.
- We are trendsetters and standards breakers. Our intent is to consistently surprise our audiences by being excellent.
- Ability to anticipate.
- Understanding the difference between causation and correlation.
- We are all broom pushers. Every member of our team is willing to work and support all levels.
Physical Demands
- Ability to climb up to four flights of stairs to access apartments.
- Ability to walk several acres to inspect community.
- Must be able to lift 50-75 lbs. to perform all aspects of the job on a daily basis. Possibly operating dangerous equipment. Physical work may include moving furniture and equipment, shoveling, raking, lifting, climbing, walking, etc. Must be able to adapt to inclement weather.
- Ability to sit or stand for long periods at a time
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ongoing Training
- The Garrett Companies support membership to professional organizations and continuing education.
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