Maintenance & Water Care Technician

About Us: At Epic Hot Tubs, we specialize in providing top-of-the-line hot tubs and swim spas, combined with exceptional customer service. Our mission is to help customers find their perfect hot tub solution while delivering a superior shopping experience.

Position Overview: Epic Hot Tubs is seeking a dependable and detail-oriented Maintenance Technician & Water Care Specialist to join our team. This position focuses on providing expert water care services for our clients' hot tubs and swim spas, while also supporting our store operations through facility maintenance, warehousing, and logistics tasks. The ideal candidate will be customer-focused, physically capable, and comfortable working both independently at client sites and as part of our team at our Pineville location.

Key Responsibilities

• Conduct water testing and chemical balancing at client locations for hot tubs and swim spas
• Adjust sanitizer, pH, alkalinity, and other chemical levels to maintain optimal water quality
• Perform drain and refill services for hot tubs and swim spas
• Educate clients on proper water care procedures and chemical usage
• Maintain accurate service records and documentation for client visits
• Clean and maintain outdoor display hot tubs at our showroom
• Maintain outdoor areas of the store, including walkways, display areas, and landscaping
• Operate forklift to unload delivery trucks and move inventory
• Assist with light warehousing duties including receiving, organizing, and stocking products
• Keep service vehicle clean, organized, and properly stocked with supplies
• Provide excellent customer service and represent Epic Hot Tubs professionally

Qualifications

Required:

• High school diploma or equivalent
• Valid driver's license with clean driving record
• Forklift certification or willingness to obtain
• Ability to lift up to 50 pounds regularly and work in various weather conditions
• Comfortable working outdoors in all seasons
• Strong attention to detail and ability to follow procedures
• Excellent customer service and communication skills
• Reliable, punctual, and self-motivated

Preferred:

• Previous experience with pool, spa, or hot tub water care
• Knowledge of water chemistry and chemical safety
• Experience operating forklifts and warehouse equipment
• Background in grounds maintenance or facility upkeep

Why Join Epic Hot Tubs?

Comprehensive Benefits Package

• Competitive Compensation
• Health & Wellness: Medical, dental, and vision insurance with company contribution
• Financial Security: 401(k) retirement plan with generous employer matching
• Time Off: Paid vacation, sick leave, and holiday pay for work-life balance

Work Environment

• Supportive Team: Collaborative culture focused on mutual success and continuous learning
• Quality Products: Pride in representing premium brands and helping customers invest in their well-being
• Community Impact: Be part of a local business that enhances customers' quality of life and family experiences

Ready to Join Our Team?

If you're a hands-on problem solver who enjoys working both independently and as part of a team, we invite you to apply. This role offers the perfect blend of client interaction, outdoor work, and varied daily responsibilities for someone who takes pride in maintaining high standards and helping customers enjoy their hot tub experience. Whether you're visiting client sites or supporting our Pineville showroom, you'll play a vital role in delivering the quality service Epic Hot Tubs is known for.

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Water Care: 1 year (Required)

Ability to Commute:

• Pineville, NC 28134 (Required)

Work Location: In person