Mall Security Director

RETAIL SECURITY DIRECTOR

The Retail Security Director is responsible for overseeing the daily operations of a designated client account, ensuring high-quality security services and operational excellence. This includes managing staffing needs (hiring, training, performance management), maintaining client relationships, ensuring compliance, and meeting financial and service-level goals. The role requires hands-on leadership, problem-solving, and after-hours availability for emergencies.

ESSENTIAL FUNCTIONS

• Lead the day-to-day security operations at assigned client sites.
• Oversee and support a team of security personnel, including site and shift supervisors.
• Manage scheduling, payroll, training, coaching, and disciplinary actions.
• Ensure consistent delivery of professional security services that protect both people and property.
• Coordinate necessary support services to meet operational and financial objectives.
• Maintain compliance with company and client-specific policies, procedures, and standards.

ADDITIONAL RESPONSIBILITIES

• Foster strong, professional relationships with clients and employees.
• Ensure timely and effective communication regarding operations, performance, and client concerns.
• Take proactive steps to resolve issues and respond to emergencies when needed.
• Promote a positive work environment through open communication, recognition, and employee development.
• Ensure accurate and timely completion of payroll, schedules, and required reporting.
• Enforce all contractual requirements and ensure all documentation is current and compliant.
• Assist with recruitment and participate in candidate selection and onboarding.
• Provide or coordinate site-specific and annual training sessions for all security personnel.
• Maintain and monitor post orders, procedures, uniforms, equipment, and other account resources.
• Meet contractual scheduling commitments with minimal unbilled overtime.
• Conduct regular performance evaluations and manage employee development.
• Resolve employee grievances and maintain accurate personnel records.
• Keep employees informed of company policies, updates, and job opportunities.
• Ensure staff meet or exceed expectations through continuous coaching and support.
• Must be available for emergency response outside of regular hours.

QUALIFICATIONS

• Bachelor’s degree in Criminal Justice, Business Administration, or a related field or equivalent experience in contract security, law enforcement, military, or facilities management.

• Minimum of 2 years of experience in business operations, management, or supervisory roles (experience level may vary based on client size/scope).
• Proven ability to build and maintain client relationships.
• Demonstrated experience in hiring, training, and retaining quality personnel.
• Strong interpersonal, communication, and leadership skills.
• Ability to manage multiple priorities and lead diverse teams in a fast-paced environment.
• Experience with payroll, scheduling, and billing processes preferred.
• Core Competencies: Staff and Financial Management, Integrity, Accountability, Problem Solving, Conflict Resolution, Time Management, Critical Decision Making, Customer Focus, Relationship Building, Motivation, Performance Direction, Result Driven Leadership.

We help make your world a safer place.

Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.

Securitas plays an essential role for our clients and in society. The Account Manager position helps maintain a safe and secure environment for our clients by managing the security services and related operations provided to an assigned group of smaller accounts including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training.

We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.

As an Account Manager you will be performing a variety of management functions for assigned accounts; while providing lead direction to Security Supervisors on requirements, priorities of work and coordinating any necessary needs of the site. If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you.

Are you interested in being part of our Team?

• 
  Apply quickly and efficiently online
• Interview from the convenience of your own home
• Weekly pay
• Competitive benefits
• Flexible schedules

With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.

See a different world.

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.