Manage Engine (Manage Opp& App) Expert

Education & Experience

• baholar degree in Computer Science, Information Technology, Information Systems, or a closely related discipline.
• A relevant professional certifications will be considered an advantage.
• Minimum of 7 years of handson experience working with ManageEngine products, with proven expertise in ManageEngine OpManager, Applications Manager, and related ManageEngine Operations & Applications (Op & App) solutions in enterprise environments.
• Demonstrated experience in designing, deploying, configuring, and maintaining ManageEngine monitoring and management platforms, including performance monitoring, alerting, reporting, and integrations with other ITSM, security, or infrastructure tools.
• Strong ability to communicate complex technical concepts clearly and effectively to both technical teams and non-technical stakeholders, supported by strong written documentation and verbal communication skills.

Role and responsibility:

• Provide advanced technical support and subject matter expertise to diagnose, troubleshoot, and resolve complex system, application, and infrastructure issues, ensuring smooth, stable, and reliable operations across the ManageEngine Operations and Applications environment.
• Proactively and continuously monitor, analyze, and manage incidents and alerts raised by the Service Desk Plus (SDP) team, ensuring timely investigation, prioritization, escalation, resolution, and closure in accordance with defined SLAs and operational procedures.
• Own and continuously optimise monitoring configurations, alert thresholds, correlation technical concepts clearly and effectively to both technical teams and non-technical stakeholders, supported by strong written documentation and verbal communication skills. rules, and dashboards to improve visibility, reduce false positives, enhance early detection of issues, and support proactive operations.
• Design, implement, and maintain automation workflows within the ManageEngine ecosystem to streamline incident response, remediation, reporting, and routine operational tasks, improving efficiency and reducing manual intervention.
• Plan, apply, and manage software updates, patches, hotfixes, and version upgrades for ManageEngine platforms and associated components, ensuring ongoing security, compliance, and functional integrity of the environment.
• Perform routine preventive maintenance, system upgrades, and performance optimisation of the underlying platforms and supporting Power systems, including fault diagnosis, component replacement coordination, and capability enhancements to improve resilience and capacity.
• Maintain accurate, complete, and up-to-date documentation covering system configurations, change records, standard operating procedures (SOPs), automation workflows, and technical runbooks, ensuring traceability and audit readiness.
• Prepare, analyze, and present regular operational and management reports on incidents, root causes, monitoring effectiveness, automation outcomes, system health, trends, and continuous improvement initiatives to stakeholders and senior management

Job Type: Contract
Contract length: 12 months