Managed Services Consultant - Senior

Job Description

Sprinklr is the definitive, AI native platform for Unified Customer Experience Management (Unified CXM), empowering brands to deliver extraordinary experiences at scale across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer facing team-spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management-enabling enterprises to unify data, break down silos, and act on real time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Responsibilities

• Manage and optimise configuration of onboarded Sprinklr clients to ensure their continued success with the Sprinklr platform.
• Identify platform gaps and optimisation opportunities; design and configure the appropriate solution so that client expectations regarding platform use cases and functionality are fulfilled.
• Maintain platform relevancy according to changing business needs.
• Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality.
• Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements.
• Ensure that every client derives the most value possible from the Sprinklr platform.
• Assist the Sales and Success Teams in providing insight into client health, and working to win new business and/or grow existing accounts.
• Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration.

Qualifications

• Business level fluency in Arabic and English essential.
• Experience in Enterprise Software deployment management and/or implementation.
• Excellent written and verbal communication skills in Arabic and English.
• Strong technical background with advanced computer skills.
• Ability to work independently and as a member of a team.
• Demonstrated experience and passion for the social media technology universe.
• Extremely strong communication and presentation skills.
• Ability to work effectively under tight deadlines and juggle several assignments simultaneously.
• Fluency in social media platforms and direct experience in working with or for social media management software is preferred; CCaaS experience highly advantageous.
• Passion for solving client challenges and commitment to client delight.

Benefits

Sprinklr offers voluntary healthcare coverage where applicable, paid time off, and an open mentoring program to support personal and professional growth. Employees can also access resources such as mental and physical wellbeing support and flexible time off policies.

EEO Statement

Sprinklr is proud to be an equal opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process.