Management Analyst (Council Agency)

Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity…YOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

The City of Richmond Office of the Assessor is seeking a detail-oriented and analytical professional to serve as a Management Analyst. This position plays a key role in supporting departmental operations through data analysis, program administration, and system management.

The Management Analyst is responsible for maintaining the integrity of property and address data within the City’s Computer-Assisted Mass Appraisal (CAMA) system, supporting compliance with Virginia codes and regulations, and enhancing operational efficiency through research and analysis.

This role is ideal for a candidate who thrives in a problem-solving environment and is passionate about delivering high-quality public service.

Duties include but are not limited to

• Process and review forms with accuracy and in accordance with established policies and procedures
• Maintain and update property and address data within the CAMA (Vision) system to ensure data integrity
• Research, interpret, and apply applicable Virginia codes, regulations, and City policies
• Analyze data and trends to support operational decision-making and process improvements
• Communicate effectively with internal departments, external agencies, and the public to resolve data discrepancies and inquiries
• Prepare clear, professional written correspondence, reports, and documentation
• Provide customer-focused support by assessing concerns and delivering solution-oriented outcomes
• Support departmental operations by assisting with administrative, financial, and program-related tasks
• Apply basic budgeting and procurement principles as needed
• Provide updates and recommendations to supervisors and leadership as appropriate

Qualifications, Special Certifications and Licenses

MINIMUM TRAINING AND EXPERIENCE:

• Bachelor's degree in business/public administration or field related to assignment
• 2 years of experience in administrative, analytical, or customer service-related work
• Proficiency with Microsoft Office applications
• Ability to interpret policies, procedures, and regulatory information
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

• Experience working with CAMA systems (e.g., Vision) or similar data management systems
• Experience in local government or public sector operations
• Familiarity with property assessment or real estate processes

• Microsoft Office Suite and standard business applications
• Research methods, data analysis techniques, and administrative practices
• Basic budgeting and procurement processes
• Applicable regulations, policies, and procedures

Skills:

• Strong written and verbal communication skills
• Analytical thinking and problem-solving abilities
• Ability to research, interpret, and apply regulatory and operational information
• Customer service and conflict resolution skills
• Ability to communicate effectively with diverse stakeholders

Abilities:

• Maintain a high level of accuracy and attention to detail
• Analyze information to support decision-making and problem resolution
• Manage multiple priorities and meet deadlines in a fast-paced environment
• Communicate effectively in person, in writing, and verbally
• Provide responsive, professional, and customer-focused service

• Primarily office-based with regular use of computer systems and databases
• Frequent interaction with internal departments, external agencies, and the public
• Hybrid work schedule available (up to 2 days per week remote, based on business needs)

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans. We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.