Management Analyst II - Multiple Vacancies

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Department of Labor, Bureau of Unemployment Compensation, Division of Program Performance, Training & Support Unit

Job Class Code: 0393
Grade: 24 (Professional/Technical)
Salary: $54,442.97 - $76,329.70 Annually, includes a 5.33% stipend
Location: Augusta, Maine

Opening Date : December 31, 2025

Closing Date: January 15, 2026

• Are you passionate about creating curriculum and training staff?
• Are you seeking a position where the work you perform makes a critical difference in the lives of others?
• If your answer is ‘yes’, then we want to talk to you about the possibility of joining our team!

The Management Analyst II position is part of the Training and Support Unit (TSU) under the Bureau of Unemployment Compensation (BUC), with the Department of Labor. This position is based in Augusta Maine, with a hybrid work schedule option. The work this position performs includes, but is not limited to, performing in-person and virtual training to employees for various Bureau of Unemployment database systems (ReEmployME and BUC TrainME Classroom LMS systems), creating and maintaining training materials to include video creation skills and abilities, developing training curriculum, participating in various BUC and Division projects and working closely with outside vendors who support our systems.

Excellent training skills are a must and demonstrated experience is welcomed. We are seeking a well-rounded professional who has exceptional communication and organizational skills, coaching, research and technical abilities that foster a learn and grow environment for staff. The ability to pivot and adapt to the learners on the fly as needed. In addition to training activities, the MAII position will assist TSU Help Desk staff as needed in processing daily Footprints tickets.

An intermediate to advanced level of understanding of computer software and technology is required. The ability to manage several projects at one time is essential. An independent, resourceful and proactive outlook is a must. Knowledge of or a background in Unemployment Insurance is helpful but not required. Much of the work is independent in nature, and includes collaboration as a team, with bureau management, support staff and vendors.

REPRESENTATIVE TASKS:

• Plans and organize studies of work and organizational problems including duplication, communication, information flow, inventory control, cost containment, and integrated service delivery in order to develop and maintain efficient and economical operations.
• Gathers and organizes information on problems, deficiencies, and resource waste to collect information for management analysis.
• Analyzes data gathered, develops information and documentation, and considers solutions or alternative methods of proceeding in order to recommend organizational and system changes and modifications.
• Installs new systems, confers with and trains agency staff, and conducts operational effectiveness reviews in order to ensure smooth system implementation and functioning.
• Develops and updates manuals in order to outline performance methods, organizational policies and procedures, and system operations.
• Implements, administers, and complies with human resource laws, policies, procedures, and practices, including: AA/EEO, recruitment, employment, performance appraisals, training, discipline, contract administration, and employee safety in order to ensure the fair and equal treatment of subordinate employees.

KNOWLEDGES, SKILLS, AND ABILITIES REQUIRED:

• Knowledge of the theories, principles, and practices of public administration, organization, workflow, personnel management, and financial procedures.
• Knowledge of data collection and interpretation methods and techniques.
• Knowledge of the organizational and staffing structures in state agencies and departments.
• Knowledge of human resources programs and services.
• Knowledge of methods and techniques of analysis, work simplification, and forms and records control.
• Knowledge of the methods and techniques of establishing work standards.
• Knowledge of information management systems.
• Ability to gather, assemble, calculate, and analyze facts and draw valid conclusions.
• Ability to analyze and interpret laws, rules, and regulations.
• Ability to communicate effectively.
• Ability to write clearly and effectively.
• Ability to develop recommendations for the revision or repeal of laws, rules, regulations, policies, and procedures; and the implementation of new systems and organizations.

Minimum Qualifications:

Eight (8) years of education, training, and/or experience analyzing, evaluating, and/or developing improvements to organizational and/or managerial systems, programs, and practices.

Contact Information:

Brenda W. Lamb, TSU Team Leader at (207) 621-5128 Phone or email address Brenda.W.Lamb@maine.gov.

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).

• Retirement Plan – The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.09% for Confidential employees.

State employees are eligible for an extensive and highly competitive benefits package , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness .

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

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