Management Trainee Officer (MTO) - Technical Support Unit

Management Trainee Officer (MTO) - Technical Support Unit

Are you a dynamic, technically inclined graduate ready to launch your career in the fast-paced Mobile Industry? Our After-Sales Service Department is looking for enthusiastic individuals to join our Technical Support Unit as Management Trainee Officers (MTOs). This is an intensive, hands-on internship designed to transition into a full-time role based on performance.

What You Will Do:

As an MTO in the Technical Support Unit, you will be deeply involved in the day-to-day operations of our after-sales service. Your responsibilities will include:

Technical Troubleshooting: Learning to diagnose, troubleshoot, and resolve complex mobile device hardware and software issues.

Process Improvement: Assisting in analyzing service data, identifying recurring technical issues, and proposing actionable improvements to the repair and support process.

Reporting & Documentation: Maintaining accurate records of technical faults, repair actions, and service quality metrics.

Customer Interaction: Supporting senior technical staff in handling escalated customer queries and providing clear, professional technical explanations.

What We Are Looking For:

We are seeking candidates who possess the following:

Education:

A recent university graduate with a Bachelor of Engineering (BE) or a Diploma of Associate Engineer (DAE) in Electronics, Electrical, Telecommunication, or a related technical field.

OR a graduate from a reputable technical institute having completed a certified Mobile Repairing Course.

Mindset: A strong analytical mindset with a genuine passion for technology and problem-solving.

Communication: Average to good English communication skills (both written and verbal) to articulate technical issues clearly and professionally.

Attitude: A proactive team player with a willingness to learn, adapt quickly, and contribute positively to a fast-paced work environment.

Experience: Looking for an internship opportunity to gain practical industry experience.

Why Join Us?

Career Pathway: A structured internship program with the clear objective of converting high-performing MTOs into permanent employees.

Hands-on Experience: Work directly with cutting-edge mobile technology and learn from industry experts.

Professional Growth: Opportunities for continuous training and development in advanced technical support and customer service methodologies.

Location: Karachi (Korangi Industrial Area)

Ready to start your technical career? Apply now! Please submit your CV and a brief cover letter explaining why you are the ideal candidate for this MTO position.

Job Type: Full-time

Pay: Rs45,000.00 - Rs60,000.00 per month

Work Location: In person