Manager

Job Title: Coffee Shop Manager

Job Responsibilities:

• Oversee the daily operations of the coffee shop and ensure smooth workflow.
• Maintain high standards of customer service, product quality, and store presentation.
• Manage and supervise staff, including scheduling, training, and performance evaluation.
• Monitor inventory, ordering, and stock control to avoid shortages and wastage.
• Ensure all coffee preparation and service follow company SOPs and quality standards.
• Handle customer concerns professionally and maintain strong customer relationships.
• Monitor sales performance, profit margins, and operational costs.
• Coordinate with suppliers, franchise teams, and management regarding operations and new product launches.
• Ensure cleanliness, hygiene, and compliance with health and safety regulations.
• Develop strategies to improve sales, customer satisfaction, and team performance.

Qualifications:

• Proven experience as a Manager in a high-end coffee shop or café environment.
• Strong background and deep knowledge of the coffee industry, specialty coffee, and café operations.
• Excellent leadership, communication, and team management skills.
• Ability to work in a fast-paced and customer-focused environment.
• Knowledge of inventory management, cost control, and sales reporting.
• Strong problem-solving and decision-making abilities.
• Experience in handling high-profile customers and maintaining premium service standards.
• Passion for coffee, hospitality, and operational excellence.
• Bachelor’s degree or relevant hospitality/management experience is preferred.

Work Location: In person