Manager, AACU Lending Solutions

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for setting the vision and executing the strategy for the Lending Solutions team, with primary focus on consumer loan product origination via phone and online channels, and directing outbound outreach efforts to support loan growth and member engagement.

What you'll do

• Lead the Lending Solutions team by designing, executing and supporting best practices that consistently achieve articulated time, service, quality, productivity, sales, and customer satisfaction targets
• Provide guidance to team members to ensure quality and timeliness of consumer loan production
• Act as frontline lending representative with various departments regarding changes to any product, policy, procedure, or promotion and effectively communicate all changes to appropriate frontline personnel
• Ensure team participation in ancillary product sales
• Act as liaison between Lending Solutions and Branch Lending leadership (Regional Directors) to ensure streamlined, consistent, and positive member experience across all channels
• Ensure continued effectiveness of current outbound outreach programs, and evaluate and develop new outreach efforts as needed to support organizational initiatives around loan growth and member engagement
• Review and analyze reports, records, and directives to obtain data required for planning and improving departmental activities
• Assign or delegate responsibility for specified work or functional activities, providing work directions, problem resolution, and set deadlines to ensure timely completion of work
• Perform other duties as assigned
• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is compliant with all applicable laws and regulations, including, but not limited to, the Bank Secrecy Act. .

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High school diploma or GED
• Minimum of five years of work experience relevant to the nature of the described job duties
• A Bachelors’ degree may be considered in lieu of two years of the required work experience

Preferred Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Business Administration or related field
• Previous supervisory experience
• Experience leading and/or working in a call center environment
• Consumer underwriting experience

Skills, Licenses & Certifications

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to understand AAFCU’s culture, vision and mission and be able to integrate them into departmental standards
• Ability to demonstrate superior proven people management and employee engagement skills, to include directing, coaching, counseling and motivating staff that translates into team and organizational success in providing first-class support in each member encounter
• Ability to lead management, non-management and contract personnel and appropriately execute budgetary responsibilities within span of control
• Ability to demonstrate excellent verbal and written communication skills, with the ability present information effectively to all levels of Credit Union staff and members
• Ability to collaborate successfully with people of varying backgrounds and levels and secure inter- and intra-departmental and external cooperation and buy-in
• Ability to apply knowledge and experience to long term tactical projects within and outside core work group
• Ability to recommend and implement strategic initiatives within the organization
• Ability to work varying schedules, including evenings and weekends
• Ability to travel overnight
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.