Manager / Account Manager / Client support manager (UAE Market)

About the role
Manages a dedicated portfolio of clients through the company's proprietary client portal (self-service dashboard: invoicing and payment tracking, document exchange, task/deadline statuses, support tickets, accounting dashboard maintenance). The Manager is the company's main "operator" of the portal — ensuring the client always sees an up-to-date picture and gets answers without unnecessary calls or emails.

Responsibilities

• Client onboarding: setting up the personal account, explaining functionality, initial data upload, answering questions
• Handling client tickets/requests in the portal: responding, routing complex issues, and passing them to the Accounting department
• Managing the document exchange section: requesting missing documents from the client, uploading/publishing finished documents and reports
• Keeping task and deadline statuses in the client's dashboard up to date (VAT filings, renewals, intermediate milestones)
• Checking the accuracy of data on the client's dashboard (reporting/accounting metrics)
• Proactively informing clients about upcoming deadlines, payments, required actions, and changes in requirements
• Collecting client feedback
• Coordinating with the Accounting department on tasks arising from client tickets/requests

Requirements

• Experience in client service/account management, ideally in services for small businesses
• Experience working with ticketing systems or client portals (support/CRM platforms)
• Attention to detail and discipline with deadlines and data
• Strong written and spoken communication skills, confident English
• Willingness to quickly get up to speed on a new internal product (the portal is under active development)

What we offer

• Clear regulation for interaction with the Accounting Department (established process for task handoff and escalation)
• Ability to influence product development — manager's feedback is factored into improvements
• A stable client portfolio with no sales-plan pressure
• Transparent KPI tied to the financial performance of the client portfolio

Pay: Rs50,000.00 - Rs90,000.00 per month

Experience:

• client work: 1 year (Required)
• CRM system : 1 year (Required)

Language:

• English (Required)

Work Location: Remote