Job Title

Manager, Accounts Payable Process & Automation

Job Description Summary

The Manager, Accounts Payable Process & Automation plays a pivotal role in ensuring the stability, quality, and scalability of automated processes within the global Accounts Payable function. This position requires deep process expertise, hands-on involvement in the technical functionality of automated workflows (e.g., OCR, workflow engines, ERPs), and a strong commitment to continuous improvement and quality assurance.

The Manager partners closely with global stakeholders and cross-functional teams to ensure smooth operations, proactively identify and resolve automation issues, and implement process enhancements. As a subject matter expert, this individual is expected to have a comprehensive understanding of global Procure-to-Pay (PTP) processes and to support the functional maintenance and optimization of systems and tools used within the AP function.

Job Description

% of Time - Responsibilities

• 40% - Serve as the subject matter expert for end-to-end Accounts Payable process automation and quality control. Oversee technical escalations, monitor exception queues, and ensure automated processes are functioning as intended.
• 25% - Conduct root cause analysis and resolution of automation-related issues. Act as liaison with IT and third-party vendors to resolve system defects and implement fixes.
• 15% - Support and execute user acceptance testing (UAT), regression testing, and validation of system enhancements or automation upgrades.
• 10% - Maintain detailed process and configuration documentation. Proactively identify opportunities for process optimization and drive automation initiatives in collaboration with the Director, Accounts Payable.
• 5% - Partner with the Shared Services and Global Process teams to implement best practices, enforce compliance with company policy, and drive process standardization.
• 5% - Support internal and external audit requests by providing documentation and system walkthroughs as needed.

Required Experience & Education:

• Bachelor’s degree in Accounting, Finance, Business, or a related field (required)
• Minimum 4–6 years of relevant experience in Accounts Payable, with strong exposure to automated systems and workflows
• Demonstrated expertise in ERP platforms (e.g., Workday) and AP automation tools
• Strong proficiency in Excel and data analytics; familiarity with SQL or scripting a plus
• Prior experience with testing, configuration, or system support preferred

Key Competencies:

• Technical/Process Acumen
• Attention to Detail & Quality Control
• Problem Solving & Root Cause Analysis
• Initiative & Continuous Improvement
• Communication (Written & Verbal)
• Global & Cultural Awareness
• Time Management & Multitasking

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”