Manager, Administrative Services

Provides high‑level administrative support while serving as the operational and supervisory extension of the Senior Manager, Administrative Services.

The manager exercises advanced judgment, maintains deep knowledge of organizational priorities and policies, supports administrative operations, and helps elevate the effectiveness, confidence, and cohesion of the EA team.

Role Responsibilities

• Providing real‑time guidance, coaching, and support to Executive Assistants on scheduling issues, administrative questions, communication standards, and workload challenges.

• Participating in onboarding and training new EAs; reinforcing best practices, policies, and operating procedures.

• Monitoring team workload and helping identify imbalance, resource gaps, or burnout risks.

• Assisting in reassignment of executives or responsibilities based on organizational needs and staffing changes.

• Serving as the first point of escalation for day‑to‑day scheduling emergencies, administrative challenges, or conflicts before escalating further.

• Helping maintain consistency in tools, templates, processes, and communication standards across the EA team.

• Supporting creation, updating, and implementation of training materials, knowledge resources, and standard operating procedures.

• Acting as a peer mentor and culture leader within the EA team—modeling professionalism, confidentiality, and proactive problem solving.

• Provide high‑level administrative support to leaders when serving in a floater or backup capacity.

• Manage complex calendars, including prioritization, resolve conflicts, and align scheduling with strategic priorities.

• Coordinate meetings, events, agendas, materials, and follow‑up actions; ensure leaders are well‑prepared and organized.

• Prepare executive correspondence, presentations, and communication on behalf of supported leaders.

• Maintain confidentiality and manage sensitive matters with discretion and sound judgment.

• Interpret and communicate executive intent clearly to stakeholders, directors, and managers across the organization.

Role Requirements

• 5+ years of high‑level administrative support experience; prior experience supporting VP level or higher executives typically required.

• Experience mentoring, coaching, or supervising strongly preferred.

• Demonstrated ability to manage highly complex calendars and confidential information with discretion.

• Strong understanding of corporate policies, organizational dynamics, and administrative operations.

• Expert‑level proficiency in Microsoft 365 (Outlook, Teams, PowerPoint, Excel, SharePoint).

• Excellent interpersonal, communication, and relationship‑building skills at all levels of the organization.

• Ability to pivot quickly, make decisions independently, and coordinate multiple priorities in a fast‑paced environment.

• High emotional intelligence, professionalism, and capacity to lead by example.

Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position.

Work Shift

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your United States specific benefits include:

• Paid Time off

• Medical, Dental and Life Insurance

• Parental Leave

• Global Adoption Assistance

• 4% Western Union Contribution to 401K

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Salary

Annual base salary range is $105,000 to 115,000 USD per year. Total on-target compensation includes a base salary and short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.