Manager, AI Sales Operations

About Edge

Edge helps medical, dental, and insurance organizations scale faster and operate more efficiently by providing pre-vetted, global talent to handle mission-critical administrative work: documentation, scheduling, billing, claims, and more. We combine rigorous training with a people-first approach, so our clients can focus on customer experiences while we handle the rest.

We use data-driven sourcing strategies and deep industry expertise to deliver results that go beyond resumes. As we expand our sales capabilities to accelerate growth, we’re investing in modern, AI-powered systems — and this role is central to that vision.

About the Role

Edge is hiring a Manager, AI Sales Operations to architect and operate our AI-powered SMB sales engine. This role blends strategy and hands-on execution, focused on building scalable outbound systems powered by AI agents rather than managing a traditional SDR team.

You will design and orchestrate automated outreach workflows that generate high-velocity pipeline for our SMB segment. Your mandate is to reduce customer acquisition cost while increasing qualified deal volume through hyper-personalized, data-driven outreach. As the human-in-the-loop owner of our AI sales infrastructure, you will ensure performance, quality, and brand integrity at scale.

What you’ll do

• Design, build, and manage end-to-end workflows for AI SDR agents, including prompting strategy, messaging frameworks, and CRM execution
• Own data architecture and hygiene by ensuring clean data flow between lead sources, enrichment tools, and CRM systems
• Continuously A/B test and optimize outreach messaging to improve reply rates and pipeline conversion
• Audit AI interactions and step in on complex prospect conversations to maintain brand quality
• Define and execute SMB targeting strategies, including segmentation and trigger-based outreach campaigns
• Track and optimize key performance metrics such as positive reply rate and meeting hold rate
• Partner with sales leadership to align outbound systems with overall revenue goals
• Evaluate and implement tools that enhance automation, personalization, and efficiency

What you’ll need

• Experience building workflows in modern sales or automation tools (e.g., Clay, Zapier, HubSpot, Outreach, or similar)
• Strong understanding of outbound sales fundamentals and prospect engagement
• Proven ability to write and optimize high-performing sales messaging
• Data-driven mindset with comfort analyzing pipeline and performance metrics
• Hands-on experience with modern sales tech stacks (e.g., HubSpot or Salesforce, Clay, Instantly, Smartlead)
• Systems-thinking approach and strong problem-solving skills
• Ability to thrive in a fast-paced, experimental environment
• Clear communication skills and strong attention to detail

Why Join Edge?

Edge is at a pivotal growth point, and this role offers a rare opportunity to help shape the future of global employment. Your work will directly impact our growth trajectory, empower businesses, and create meaningful global employment opportunities. We’re not just offering a job — we’re inviting you to be part of a company building the next generation of global work.

Edge is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability