Manager – AMER Service Center

Job Purpose:
To oversee and manage daily operations of the AMER center, ensuring efficient processing of visa and residency applications, customer satisfaction, and compliance with GDRFA and Dubai Government service standards.

Key Responsibilities:

• Manage end-to-end operations of the center, ensuring timely and accurate service delivery.
• Ensure compliance with GDRFA rules, regulations, and service protocols.
• Oversee staff performance, training, and adherence to customer service standards.
• Handle escalations, complaints, and VIP service requirements.
• Maintain strong relations with GDRFA officials and government stakeholders.
• Monitor financial performance, budgets, and operational efficiency.
• Implement continuous improvement measures for customer experience.
• Generate operational and compliance reports for management and authorities.

Requirements:

• Bachelor’s degree in Business Administration, Public Administration, or related field.
• 6–10 years of managerial experience in government services or customer service centers.
• Knowledge of UAE visa, residency, and immigration procedures.
• Strong communication skills in Arabic and English.
• Excellent leadership, organizational, and problem-solving skills.

Job Type: Full-time

Application Question(s):

• How many years of experience in UAE Government Sector organizations?
• Are you fluent in Arabic an English?
• What is your current salary?
• What is your expected salary?