Manager - Application Support

Job purpose:

The Senior DevOps Engineer is responsible for the implementation and operation of digital transformation initiatives including the introduction of DevOps processes and tools within his area.

Duties and responsibilities:

In this role you will ensure the stability of applications in our production environment by process automation and optimization, migrate workloads into the cloud, review and optimize use of resources, providing application support to our customers, vendor management, plan and perform disaster recovery tests, establish and monitor SLAs and other tasks.

It is a hands-on role that demands expertise in application support, vendor management, IT incident and change management, as well as agile support processes.

This versatile individual will be instrumental in NBF’s digitalization journey by driving innovation and improving support processes aligned with our digital transformation goals.

Qualifications:

Any Agile / Project Management Certifications / ITIL such as

• Project Management Professional (Desired)
• ITIL Professional Leader (Desired)
• Certified Scrum Master (Desired)
• Scalable Agile Framework (SAFe) Program Consultant (Desired)

Any Technical Certifications such as

• AWS Certified Solution Architect or similar (Desired)
• Red Hat Certified Specialist in OpenShift Administration or similar (Desired)
• Certified Kubernetes Administrator or similar (Desired)
• Temenos T24 Certification (Desired)

Experience:

• Minimum 7 years of IT experience of which at least 4 years Application Support Teams in an agile environment of a reputable Bank or Software vendor
• Strong understanding of banking operations, financial services and regulatory requirements
• Strong knowledge of DevOps principles, best practices and continuous integration / continuous deployment pipelines
• Sound understanding with ITIL (Information Technology Infrastructure Library) framework, especially in incident and change management processes
• Knowledge of cloud computing platforms such as AWS, Azure or Google Cloud Platform including infrastructure as code (IaC) concepts
• Experience with containerization technologies like Docker and orchestration tools like Kubernetes for scalable and portable application deployment
• Proficiency in infrastructure automation tools like Ansible, Puppet or Chef
• Proficiency in deployment automation tools like Spinnaker or Octopus Deploy
• Proficiency in monitoring tools such as DataDog, Splunk or Dynatrace with the ability to analyze log files
• Strong scripting skills in languages such as Python, Bash or PowerShell to automate repetitive tasks and enhance system efficiency