Manager - Area Retail, Max, Riyadh, KSA

Job Purpose

The primary focus of the concept manager is to achieve their concept sales and customer satisfaction targets. Implement concept initiatives and programs by working closely with the territory head and the territory team aligned to the territory business plans.

Sales Focus

• Responsible for Territory/Regional sales targets, gross and net profit.
• Plan and implement regional initiatives to drive sales, by use of shukran data, monitoring and increasing ATV, UPT and conversions and executing focused trade marketing activities in stores.
• Plan and implement multi-channel concept retail strategy in the region/territory.
• Increase ecommerce channel business contribution in the region/territory.
• Monitor and drive productivity through optimizing returns per square feet & sales per employee benchmarks. Monitor productivity targets and use retail benchmark to maximize return.
• Regularly gathers market and competitor information about the products, prices, locations, offers and promotion. Share the information with concept and regional teams to assist in improving concept offering.
• Ensure concept standards and guidelines are implemented in stores and meet audit and concept requirements.
• Organize the design, modification, refurbishment or closure of stores in accordance with the Concept development plans and standards.

Category & Inventory Management

• Responsible for category management in the territory/region.
• Ensure the right product mixes per store in the region/territory. Use store business intelligence report.
• Understanding of pricing, promotions and managing markdowns / discounting for the territory / region and take necessary actions to deliver targets.
• Know the trends in the market and provide regular update to concept buying team.
• Ensure newness in the store – target 50% fresh inventory in every store
• Replenishment of product – make initial allocation, min max, reduce store return by 50%
• Manages and builds on the assortment (product mix) in the store.
• Regularly connects with the concept of planning teams to manage allocations as per business requirements
• Manages and ensures 100% stock availability across all stores

Customer Focus

• Ensure store managers and staff in store are trained to provide excellent customer experience. Monitor and make sure that the staff are delivering promised customer experience.
• Plans and manages to deliver excellent customer service from entrance to checkout.
• Builds a culture where Store managers emotionally serve and personally engage with high spending customers in every store as per the concept or territory guidelines.
• Manages and increases the Shukran enrollment & conversions. Target top 30% top Shukran customers
• Ensure stores’ layout and merchandize meet concept standards and provide right customer experience.
• Monitor NPS & MSN scores and have plans to improvise and meet concept benchmarks.

• Embed the value behaviors and build a strong culture of trust and engagement in the region/territory.
• Responsible to coach and support Area Managers/Store manages to perform and grow in the organization.
• Engage and motivate the team in stores across the region/territory, conduct town halls & listen to feedback.
• Drive and implement the group, concept, regional/territory engagement activities in stores.
• Participate in store engagement events.
• Ensure fair and transparent performance and talent review process is implemented.
• Proactive engagement and retain high potential talent. Implement recognition and reward programs.
• Reduce attrition and build succession to grow talent from within. Responsible for developing successors
• Plan and implement localization agenda as per local regulations.
• Responsible for manning, productivity targets. Look for continuous improvements.

• Plan and implementation of the VM and marketing guidelines as per concept requirements.
• Regularly look for opportunities to improve, innovate and optimize store operations.
• Meet safety and security requirements as per local legislation and company standards.
• Comply with local regulations and meet business standards.
• Ensure smooth store, business operations in the region. Work closely with regional teams.

Minimum Graduate
Good retail experience managing team, geography and online
Arabic – able to communicate, English- Advance high (Read, write, and speak)
Minimum 5 years of regional management experience and 3 years of Store operations experience.

Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.