Manager Automation CoE

About Us:

Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!

About the Business Unit:

The Technology Unit within Ooredoo is the backbone of the organization providing all technology services which enable Ooredoo to deliver its services to its customers across all technology platforms, 24/7/365. In other words, it's responsible for the management of all Ooredoo networks, technology infrastructure/ platforms and processes to achieve fast time to-market, high operational efficiency, and support product/service innovation, and ultimately drive the financial performance of Ooredoo. The department owns the holistic view of current and future technology architecture and executes accordingly, in alignment with OQ technology strategy and Ooredoo Group, and monitors and safeguards the defined architecture in the execution of all technology products.

About the Role:

The role is responsible for driving enterprise-wide automation initiatives that enhance operational efficiency, streamline workflows, and improve employee experience. This role combines technical oversight with people leadership, vendor coordination, and cross-functional collaboration to deliver scalable and sustainable automation solutions. For more details, please click here.

About You:

• 
  10 years' experience in a similar role

• 5+ years of experience in IT, digital transformation or automation roles

• Relevant experience in engineering, IT and telecom in the Telecommunications industry

• Understanding workflow design, process automation, and lifecycle management

• Familiarity with governance, compliance, and data security

• Proven ability to lead teams and drive innovation

• Skilled in engaging stakeholders and translating business needs into solutions

• Understanding of employee-facing platforms

• Proficient in low-code/no-code tools

• Hands-on experience with RPA and enterprise integration

• Knowledge of workflow systems, and governance

• Familiarity with ticketing and issue tracking systems.

• Ability to work with APIs, data connectors, and middleware.