Manager-Aviation Partner Solutions

We are currently recruiting for a Manager-Aviation Partner Solutions to join our Aviation Partner Solutions Team in Abu Dhabi.

Scope : This role is responsible for providing support to their Account Manager in the efficient delivery of their contractual requirements, as well as any other allocated contracts, in line with the commercial agreement. The individual will also be responsible for strengthening strategic partnerships in their area to supplement the existing relationships at Account Manager level. The individual will lead the existing Operations Team, focusing on excellence in service delivery, customer satisfaction, career development, and operational efficiencies.

The individual will function as a conduit between the Account Manager and the Operations Team and liaise with the relevant internal stakeholders, including but not limited to finance, payroll, demand planning, recruitment, transport, accommodation, and HR services. The individual will also support the Account Manager in the management, development, implementation, communication, and delivery of all areas of responsibility relating to Transport, Aviation & Logistics across the group.

Financial

• Responsible for service delivery and operational excellence in their area
• Function as a direct conduit between the Account Manager and Operations Team
• Increase engagement with relevant client stakeholders
• Understand the commercial aspects of the contract and monitor the operational management of the service
• Responsible for adhering to Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs), and achieving the operational SLA and commercial KPIs

Customer

• Proactively manage the relationship with the client in line with the RACI Matrix
• Be the first touchpoint for client representatives in line with hierarchical structures
• Manage contacts and relationships within your account portfolio; ensure the account is fully managed and relationships are developed at the relevant level
• Provide ideas on initiatives to maximize efficiencies and potential opportunities

Process

• Analyzes trends and metrics to develop and enhance solutions, processes, and programs that address inefficiencies and create improved processes
• Measuring, validating, and testing of the effectiveness of metrics that are applied by the business to assess and drive productivity optimization
• Responsible for management reporting, daily deployment data and driver performance
• Drive a culture within the team focused on operational excellence and business performance
• Motivate the team members and influence positive behavior.
• Develop and implement streamlined processes to optimize workflows, reducing bottlenecks and enhancing the overall efficiency of the processes.
• Establish and enforce quality control measures within processes, ensuring that the project meets or exceeds expectations.
• Create comprehensive documentation for key processes, promoting standardization across teams.

Innovation

• Integrate automation tools to simplify repetitive tasks and reduce manual workload.
• Engage in research to stay informed about aviation industry trends, emerging technologies, software, and best practices.
• Facilitate collaboration between departments to encourage the exchange of ideas and diverse perspectives, fostering a culture of innovation.
• Work with key members of the other business units to obtain the information required to compile improvement proposals.

Selection Criteria

• Minimum of 5 years’ experience in a similar role is required.
• Minimum educational qualification: University or college degree (include any required certifications, if applicable).
• Technical Skills Required to Perform Key Accountabilities:
• Proficiency in rostering and staff deployments
• Strong aviation (airside) industry knowledge
• Experience in cargo operations and/or aircraft appearance (advantageous)
• Possession of a valid driving license and own vehicle
• Familiarity with operational procedures, coupled with strong customer relationship management skills
• Ability to produce clear and effective reports