Manager, Benefits Administration

Position Purpose:

This position manages the administration of benefits plans through the design, development and implementation of processes and procedures including legal compliance, vendor relations, and training and development in a customer focused, cost effective, value-based manner.

Key Responsibilities:

• Manages daily activities of the benefits service center.
• Manages the administration of all legally required processes to ensure legal compliance with all federal and state mandates.
• Identifies best practices and implements changes to streamline the administration of all health and welfare benefit plans requiring consultation with, and/or the management of consultants, vendors, and other internal departments.
• Executes the implementation of new benefits programs and processes and the annual enrollment process.
• Manages the review of all health and welfare plan appeals and the review and resolution of all customer service and administration issues.
• Manages the development of a comprehensive training program for the benefits department staff and field associates.
• Delivers training for the field and call center.
• Selects, develops and motivates assigned staff.

Direct Manager/Direct Reports:

• Typically reports to Sr Manager Benefits Administration

• No direct reports.

• Typically negotiates in a competitive or adversarial environment.

• Typically faces situations that are unstructured and require original approaches.

• Typically considers new approaches within general policies and short-term goals when solving problems.

• Typically expected to provide infrequent status reports (i.e. quarterly) to management only as appropriate.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Typically requires intermittent periods of concentration and focused attention using one or more senses of low intensity and short duration.
• Under regular pressure to meet deadlines, quotas and/or must frequently deal with unpleasant issues related to people or situations.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Experience with Benefits Administration

• Experience with case management technologies used to support the customer- experience

• Demonstrated critical and analytical thinking and problem-solving skills to address complex issues

• Demonstrated ability to collaborate and work effectively with cross-functional teams

• Demonstrated project management skills

• Excellent written and verbal communication skills

• Proficiency in HR systems including, but not limited to Workday and understanding of data flows and integrations

• Customer-centric mindset

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

• 7