Manager Business Systems

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As a manager of business systems on the Customer Experience Services team, you’ll lead a team of six business systems consultants who support projects of all types, sizes, and complexities across the enterprise. Your team maintains business systems by creating personalized, consistent, and brand-relevant content for Progressive customers, delivered electronically and on paper. In this role, you’ll focus on our transactional content management and delivery systems. In addition, you’ll partner with IT, business, and legal teams on strategic and tactical content design system solutions to achieve their business objectives.

This is a remote position with occasional travel to an office for meetings and/or training.

Must-have qualifications

• A minimum of nine years experience in back-end business systems (e.g. systems enhancements, testing and analyzing systems, requirements gathering, etc.) and at least two years of leadership experience (e.g., management role).
• {OR} Bachelor's degree or higher and a minimum of six years experience in back-end business systems (e.g. systems enhancements, testing and analyzing systems, requirements gathering, etc.) and at least two years of leadership experience (e.g., management role).

Preferred skills

• Demonstrated skill to create an inspiring team environment with a culture of trust and transparent communication.
• Proven ability to lead an organization through successful change.
• Ability to create an environment where customer experience is a priority and applies opportunities to drive creativity.
• Proven strategy development and execution skills.
• Problem-solving capabilities with a strong initiative to identify issues and recommend solutions.

Compensation

• $100,100 - $143,000/year
• Gainshare annual cash incentive payment up to 40% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance
• Onsite gym & healthcare at large locations

Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes &
Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer
Sponsorship for work authorization for foreign national candidates is not available for this position.

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