Manager, Business Systems

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

Summary

We seek an experienced, highly professional individual who will manage and oversee large scale digital and technology project implementations required in the CST Americas.

Responsibilities

• Will provide program leadership for the critical digital transformation efforts for CST Americas.
• Work closely with key stakeholders and the IT team to develop and contribute to transformative technology and process solutions
• Accountable for managing digital transformation portfolio of projects’ scope, timeline and delivery.
• Understand the vision and strategic intent of the solution, empathize with customer needs and pain points, iterate on concepts and possible solutions
• Develop the overall digital transformation strategy and specific plans for the full lifecycle of digital initiatives using the company’s tools. Implement improved digital initiatives to develop creative solutions and drive process improvement.
• Manage and collaborate on all phases of program through successful delivery
• Collaborate with cross-functional teams to effectively transform various internal reports into meaningful performance dashboards for stakeholders and leadership.
• Be proactive in holding stakeholders accountable for delivering on the plan laid out, including developing infrastructure necessary to drive clear accountability across teams.
• Own the timeline for execution and establish key milestones. Report on the development progress, risks and issues.
• Coordinate across multiple teams and different disciplines to ensure accurate and quality feature delivery; identify and track cross-team dependencies
• Collaborate with cross-functional teams to create a solution, understand and suggest tradeoffs for priorities and create robust user testing mechanisms.
• Be curious and willing to learn new things fast

REQUIRED QUALIFICATIONS

• Bachelor’s Degree
• 5+ year of experience of software product manager, product owner, and/or business analyst
• 2+ years of proven, hands-on experience in operations and experience developing and/or delivering technical solutions across data, analytics, and technology
• Proven ability to operate effectively in a highly matrixed environment

PREFERRED QUALIFICATIONS

• Demonstrated experience in change management
• Experienced in the use of CRM tools
• Ability to develop and articulate technical and organizational solutions to address business needs
• Experience with adjusting to shifting priorities and solving problems quickly
• Excellent verbal, written and interpersonal communication skills
• Highly organized and detail oriented