Manager Business Transformation & Excellence

Job DescriptionLeads business process improvement initiatives that result in operational efficiencies and/or an increase in customer satisfaction. Assists in development of Nishan Security Services business process improvement methodology and in the implementation of a business process improvement capability.ResponsibilitiesKey Responsibilities: Support strategic planning by contributing to the development and execution of plans aligned with organizational goals. Coordinate with departments such as Security Operations, International, and Business Support to ensure seamless integration of initiatives. Monitor performance metrics and lead initiatives to improve efficiency and service delivery. Use AI tools to analyze data, generate insights, and support decision-making across projects and operations. Maintain and enhance operational dashboards using AI and analytics to track KPIs and performance trends. Manage assigned projects, ensuring timelines, resources, and deliverables are aligned with business objectives. Apply Lean principles to identify inefficiencies and implement process enhancements. Assist in implementing controls and monitoring risks to ensure compliance with internal and external standards. Mentor team members in project management, Lean practices, and basic AI literacy to build internal capabilities. Facilitate clear and consistent communication with stakeholders regarding project status, risks, and outcomes. Assess new tools and technologies, including AI platforms, for potential adoption to improve operations. Support resource allocation and capacity planning to meet project and operational needs. Organize and deliver training sessions to promote continuous learning and improvement across the team. Encourage experimentation with digital solutions and contribute to pilot programs for new technologies. Maintain accurate project documentation, including RAID logs, charters, and lessons learned, ensuring transparency and accountability.Qualifications Bachelor s Degree