Manager – Call Center Operations

About The Role

We are looking for a dynamic Manager to lead our call center operations, preferably in telecom or technical campaigns. The ideal candidate will have strong leadership skills, operational expertise, and a proven track record in managing teams and achieving KPIs.

Key Responsibilities

• Lead and manage overall call center operations
• Monitor and improve team performance
• Ensure service quality and operational efficiency
• Develop strategies to meet and exceed KPIs
• Coordinate with senior management for reporting and improvements
  
  

Experience & Qualifications

• 4–5 years of relevant call center experience (telecom or technical campaigns preferred)
• Educational background in Telecom, Electrical, Software Engineering, or Computer Science
• Strong leadership and team management skills
  
  

Benefits

• Competitive salary package
• Career growth opportunities
• Professional and dynamic work environment