Manager - Catering Services (DEL5)

Location

Qiddiya Workers Villages, Riyadh, Saudi Arabia

Position Summary

The Manager – Catering Services leads the planning, delivery, and governance of catering operations within the Qiddiya Workers Villages, ensuring safe, compliant, high-quality, and cost-effective food services across kitchens and dining halls. The role manages service providers, menu delivery, hygiene compliance, and resident satisfaction while maintaining audit-ready documentation and performance reporting.

Key Purpose of the Role

To ensure consistent, safe, and resident-focused catering services that meet contractual standards, regulatory requirements, and Qiddiya service quality expectations.

Key Responsibilities

• Lead catering operations governance across kitchens, dining halls, and food service points.
• Manage catering service providers’ performance, ensuring compliance with contract requirements, KPIs, and SOPs.
• Oversee menu planning governance, nutritional balance, portion control, and resident feedback loops.
• Ensure food safety management system compliance in coordination with the Food Safety Supervisor and Quality/HSE functions.
• Control catering operational costs through wastage reduction, consumption tracking, and process optimization.
• Ensure staffing, training, and competency compliance for catering teams and contractors.
• Lead incident management and corrective actions for food safety or service disruptions.

Key Deliverables & Accountabilities

• Consistent catering service delivery meeting agreed schedules, volumes, and quality standards.
• Contractual KPI achievement and documented performance reviews with service providers.
• Effective food safety compliance and audit-ready records (HACCP/FSMS, inspections, corrective actions).
• Resident feedback reporting and service improvement action plans.
• Documented governance framework and SOPs for catering operations.

KPIs / Performance Metrics

• Resident satisfaction (food quality and service).
• Food safety audit score and non-conformance closure rate.
• Meal service compliance rate (timeliness, availability, standards).
• Food wastage percentage and corrective action effectiveness.
• Incident rate (food safety/service disruptions) and resolution time.

Required Qualifications & Certifications

• Bachelor’s degree in a relevant field (Hospitality Management, Business Administration, Supply Chain, or related).
• Professional certifications relevant to the role are preferred (e.g., HACCP/ISO 22000, NEBOSH/IOSH, ISO Lead Auditor, IFMA, CIPS, etc.).

Experience Requirements

• Minimum 6 years of experience in catering/food service operations in large-scale environments.
• At least 3 years in a managerial role overseeing multi-site catering operations or contracted catering services.
• Experience with food safety compliance and audits in regulated environments.

Technical & Professional Competencies

• Catering operations governance and contract management oversight.
• Food safety management systems (HACCP/ISO 22000 principles) and audit readiness.
• KPI monitoring, reporting, and corrective action management.
• Menu governance, resident feedback management, and service optimization.
• Stakeholder and vendor management.

Behavioral Competencies

• Leadership and accountability.
• Stakeholder engagement and collaboration.
• Decision-making under pressure.
• Integrity and professionalism.
• Continuous improvement mindset.

Authority & Decision-Making Limits

• Authorize operational corrective actions for catering service failures and compliance issues.
• Approve service improvement initiatives within delegated authority.
• Recommend contractual penalties, remedial plans, or escalations for repeated non-performance.

Interfaces

Internal: Senior Manager – Residential Services, Quality, HSE, Facilities Management, Finance, PMO, Security, Housing Services, and Workers Villages operations.

External: Catering service providers, suppliers (via provider), auditors/inspectors, and client representatives.

Health, Safety & Compliance Obligations

• Ensure full compliance with Qiddiya HSE policies and Saudi regulatory requirements.
• Promote a safety-first culture across teams and service providers.
• Ensure staff and contractors adhere to safety and quality standards.