Manager - CCU Shift Management

Qiddiya Investment Company is seeking an experienced Manager - CCU Shift Management to lead our Control and Command Unit operations. This pivotal role involves overseeing all aspects of shift management to ensure operational effectiveness, safety, and a world class guest experience. The successful candidate will play a crucial part in coordinating communication and incident responses, ensuring that our team operates seamlessly during high paced and dynamic situations.

Key Responsibilities

• Supervise and manage the operations of the Control and Command Unit during assigned shifts, ensuring compliance with all operational protocols
• Lead a team of CCU staff, facilitating effective communication and collaboration across shifts
• Monitor operational activities, analyzing data and performance metrics to identify trends and prepare strategic adjustments
• Act as the primary point of contact during incidents, ensuring prompt responses and effective resolutions, while maintaining clear communication with stakeholders
• Conduct regular assessments of operational procedures, advocating for continuous improvement initiatives based on findings
• Coordinate briefings and debriefings to align team objectives and share critical information relevant to shift operations
• Maintain accurate records and reports of incidents, audits, and operational activities for management review
• Promote a culture of safety and adherence to company policies among team members
• Collaborate with various departments to ensure an integrated approach to operations and guest service delivery

Requirements

• Bachelor's degree in Operations Management, Hospitality, Business Administration, or a related field
• Minimum 5 years of experience in operational management, with at least 2 years in a leadership role within a control or command environment

Benefits

Offering a comprehensive compensation and benefits package.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting