Manager, Centre Support & Quality Assurance

The responsibilities can be divided into four core pillars:

1. Quality Assurance & Audits

• Conduct Frequent Audits: Plan and execute regular and surprise audits (both physical and virtual) of all centers against a defined checklist.
• Sustain Quality Standards: Audit key areas including:
• Infrastructure: Classrooms, labs, equipment, software, and overall ambience.
• Academics: Faculty qualifications, curriculum adherence, lesson plans, and teaching methodologies.
• Student Services: Admission process, support, and grievance redressal mechanisms.
• Administration: Documentation, record keeping, and fee structure transparency.
• Compliance Monitoring: Ensure centers adhere to franchisor agreements, policies, and statutory requirements.
• Audit Reporting: Prepare detailed audit reports with findings, gaps, and recommendations. Track the implementation of corrective actions.

2. Daily Operations & Scrutiny

• Monitor Collections: Perform daily check-ups and reconciliation of fee collections from different centers via ERP or financial reports. Identify and investigate discrepancies.
• Query Resolution: Serve as the first point of escalation for center-related queries (e.g., student issues, technical problems, academic clarifications).
• Data Scrutiny: Scrutinize daily reports on student attendance, faculty attendance, batch progress, and other KPIs to identify trends and potential issues early.
• Centre Student Management: Oversee the student lifecycle from inquiry to alumni, ensuring a smooth process at the center level.

3. Communication & Liaison

• Head Office Liaison: Be the primary communication channel from centers to head office, relaying feedback, challenges, and requests.
• Centre Liaison: Communicate new policies, initiatives, and academic updates from head office to the centers effectively.
• Business Partner Communication: Maintain regular and professional communication with business partners (franchisees) to discuss performance, quality benchmarks, and improvement plans.
• Stakeholder Management: Facilitate communication between Academic, Marketing, Finance, and Placement departments at HO with the respective center teams.

4. Academic & Faculty Quality Maintenance

• Faculty Support: Liaise with the academic team at HO to organize faculty training and development programs.
• Curriculum Adherence: Ensure that centers are following the prescribed curriculum and using standard teaching aids and materials.
• Student Feedback: Implement and monitor systems for collecting and acting on student feedback related to faculty and academic content.
• Academic Scrutiny: Review internal assessment results, project work, and final grading to ensure fairness and standardization.

Key Skills:

• Analytical Skills
• Communication Skills
• Problem-Solving
• Attention to Detail
• Interpersonal Skills
• Technical Proficiency :MS Office (especially Excel for data analysis)

Job Type: Full-time

Pay: From Rs65,000.00 per month

Application Question(s):

• What is your current package ?
• What is your salary expectation?
• What is your notice period?
• Where are you located in Karachi(area)?

Education:

• Bachelor's (Required)

Experience:

• Customer managing: 3 years (Required)

Work Location: In person